Shiftboard is a cloud-based employee scheduling software that has workforce management capabilities. Its features include calendar and appointment management, vacation and leave tracking, shift trading, labor contract tracking, compliance alerts, and applicant tracking. Its monthly fees start at $3 per user, and Shiftboard is best for users who make frequent schedule changes and those looking for an app that can help manage compliance concerns.
Shiftboard Pros and Cons
Not very user friendly
Handles compliance-related concerns
Poor customer support
Integrates with many third-party apps
Mobile app needs improvement
Who Shiftboard Is Best For
- Businesses and organizations that need to make frequent changes to their people’s schedules in order to maintain seamless operations, whether in one site or in multiple locations.
- Users in highly-regulated industries—like process manufacturing and corrections—who need a workforce management tool that will help them comply with labor laws and safety standards.
- Those who are looking for an automated and mobile-friendly employee management app.
Shiftboard’s pricing page shows three plans with monthly fees that start at $3 per user. While it does not provide details on the other tiers’ rates, third-party sites do mention pricing, which I noted below. The main differences between the plans include the number of profile types and access to premium features—like payroll integration and credential tracking.
Numbers of Profile Types
*This excludes implementation charges and applicable taxes.
If you’re interested in using Shiftboard for managing one-time events, then you may get in touch with the provider for special pricing bundles.
The Basic plan is designed for basic scheduling needs and can accommodate one profile type and up to 20 teams. Its features include scheduling workflow, texting and email alerts, announcements and news boards, basic reporting functions, open API accessibility, and a mobile app. It also has a multi-language dashboard that accommodates English, French Canadian, and Latin-American Spanish.
This tier covers everything in Basic and can accommodate up to five profile types and an unlimited number of teams. Its added features include the following:
- Advanced reporting
- Assigning shifts based on staff ratings
- Custom profiling
- Labor and peak demand cost projections
- Payroll integration (Paychex, QuickBooks, Kronos, and ADP)
- Shift trading on a designated trade board
- Single sign-on (OAuth, SAML2, Okta, and Shibboleth)
- Site branding
- Staff-specific documents (ex. bios and credentials)
- Standby lists
- Time and attendance tracking (mobile app, voice response, QR code, and web clock)
- Two-way texting
- Voucher management
This plan, which is designed for large organizations, offers everything in Professional and accommodates unlimited numbers of profile types and teams. Its added premium features include the following:
- Applicant tracking and onboarding
- Asset scheduling and assignment tracking
- Compliance monitoring
- Demand planning
- Drop point service (automate file exports between the app and third-party software)
- Job board management
- Multi-site scheduling (across various locations and time zones)
Shiftboard Alternatives 2020
Beyond scheduling, Shiftboard is designed to help companies and organizations scale their operations by managing labor costs, mobile workforces, and compliance concerns. Here are some of the software’s key features.
Eliminate administrative headaches by auto-assigning shifts, automating notifications on time changes, and aligning tasks to fit unique scheduling and overtime rules. You can also boost worker engagement by sending them targeted notifications, letting them use their smartphones to pick up or sign up for shifts, and enabling them to send direct messages to managers and co-staff through the app.
Time and Attendance
Eliminate manual time tracking and improve staff productivity through its online time-clock tools, which managers can access in real time to see who’s clocked in. Employees may also log their movements using QR codes and phone voice responses.
Accelerate the application process by allowing candidates to self-apply for jobs through its app and then sending auto-responses when their hiring statuses change. The software also streamlines the onboarding process through a training tracker, requirement checklist, and manager notes.
Shiftboard’s compliance-related capabilities include labor contract tracing (scheduling only those with an active contract), credential tracking, seniority scheduling, assigning mandatory rest periods, and strict SMS opt-in (require staff to sign up for the app’s SMS communication system). You can also send alerts to any employee whose training or license is about to expire.
Automatically generate time cards based on cloud data, along with manager approvals and corrections, and then export these into Excel or CSV files for processing by your preferred payroll systems. Shiftboard integrates with hundreds of payroll and HR software, including the following:
- Microsoft Dynamics
- SAP Fieldglass
Most Helpful Shiftboard Reviews
Users who gave positive Shiftboard reviews like that it is mobile-friendly, while others applaud it for allowing workers to take a more proactive approach over how their shifts are assigned. Meanwhile, those who gave negative feedback complained that its user interface has a steep learning curve, whereas others noted that its mobile app often hangs or freezes.
Efficient scheduling tool
“It really suits large organizations that have a lot of people or volunteers to oversee. You have the ability to assign and unassign shifts, make schedules reoccurring (like every third and fifth Sunday of the month), and then assign those shifts or restrict access to them. It’s very useful when creating teams of people who possess a variety of skills (e.g., special events volunteers are placed in one team).”
Glitchy mobile app
One user who gave a negative review on Capterra said that its mobile app often glitches and hangs, forcing him to close and restart the software a few times before being able to access its features. He added that its customer support team is unresponsive.
Shiftboard Frequently Asked Questions (FAQs)
Does Shiftboard offer a free trial?
No, it doesn’t. However, you may request access to its free demo so that you can explore the software before purchasing.
Does it give a discount for nonprofit organizations?
Yes, it does, and you may contact Shiftboard to inquire about its special pricing options.
What types of industries does it cater to?
Shiftboard caters to a wide range of industries, including call centers, education, healthcare, events, hospitality, staffing, logistics, consumer services, and process manufacturing.
Our Top Employee Scheduling Software Picks
If you aren’t sure if Homebase is right for you, then this article on the best employee scheduling software for small businesses is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features such as shift swapping, leave management, tax and labor law compliance, third-party integrations, and messaging capability.