ShipBob is a tech-enabled third-party logistics provider (3PL) that provides shipping and logistics solutions. It also offers web-based software for managing orders, tracking stock levels, and receiving inventory reorder notifications. Its warehousing fees cost $40/pallet/month, $10 per shelf/month, or $5 per bin/month. It is best for ecommerce businesses and direct-to-consumer brands.
ShipBob Pros and Cons
International fulfillment available
Customer service needs improvements
2-day Express Shipping available
No fixed pricing, which involves a lot of variables per fulfillment stage that can be confusing for users
Distributed inventory across strategically located fulfillment centers across the US
Who ShipBob Is Best For
- Ecommerce retailers: ShipBob provides a scalable and easy-to-use fulfillment solution. Its features help businesses accomplish Amazon-scale logistics.
- Direct-to-consumer (DTC) brands: Customers these days demand or expect express shipping options for their online orders. ShipBob has warehouses in different strategic locations across the United States, helping improve transit times, shipping costs, and the delivery experience for your DTC customers.
ShipBob pricing is customized based on specific order requirements. It is divided into five main services: receiving ($25 for the first two hours; $35/hour thereafter), storage ($40/pallet/month, $10/shelf/month, or $5 per bin/month), pick and pack (free for the first five picks; 20 cents/pick thereafter), and shipping your orders (varies based on destination). All quotes are customized for each customer.
$25 for the first two hours ($35/hour thereafter)
$40 per pallet/month, $10 per shelf/month, $5 per bin/month
Pick and Pack
Free for the first 5 picks in an order, $0.20 per pick for the next orders after
Free plain boxes, mailers, tape, and dunnage used to pack orders
Varies based on destination, weight, dimensions, shipping service, and more
If you have unique needs, such as kitting, business-to-business (B2B) orders, temperature control, and international fulfillment, ShipBob can accommodate your requirements at an additional cost. Contact its support team for a detailed quote.
ShipBob Alternatives 2020
(Best overall) Growing multichannel sellers and international expansion
Businesses that ship high-value, oversized, or heavy products and custom goods
Fulfillment matchmaker to help you find the best provider
ShipBob works as an extension of your team, assisting you from order management, stock inventory tracking, packing services, to finding the fastest and most cost-effective shipping options to meet your customers’ expectations. Its features are designed to provide an end-to-end customer experience. I have highlighted some of its features below.
Onboarding with an implementation team
When you sign up with ShipBob, it partners you with an implementation team that sets up your store, from configuring your shipping options to syncing your online stores.
ShipBob’s wide network of fulfillment centers is an advantage because it lets you place your inventory across its locations strategically. This is a more cost-effective option to reduce shipping costs as well as to make your business competitive because you can offer faster shipping times to your customers.
2-Day Express Shipping Program
ShipBob’s 2-Day Express Shipping Program leverages ground shipping as an inexpensive alternative to expedited air shipping. When a customer enters their shipping delivery address, the system verifies the ZIP code and the inventory on-hand at the nearest fulfillment center to display the guaranteed “2-Day Express” option.
Dashboard with real-time order and inventory tracking
ShipBob’s dashboard displays the status of inventory and stocks on hand across its fulfillment centers at any time. This helps you gain insights by identifying slow-moving inventory and reviewing the performance of units sold over time. You can also manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options, and automatically share tracking information with your customers—all from a single dashboard.
ShipBob partners with leading ecommerce technology solutions and agencies, from freight and shipping solutions, eCommerce marketing, customer relationship management (CRM) to advertising and web development agencies. I listed its most popular integrations below.
Ecommerce Store Integrations
ShipBob integrates with all major ecommerce platforms and marketplaces like Shopify, Magento, BigCommerce, Amazon, and Walmart.
Carrier Shipping Partners
ShipBob has negotiated bulk discounts from UPS, USPS, FedEx, and DHL for both domestic and international rates across different service levels and pass those savings on to you.
Which Order Fulfillment Company Is Right for You?
Most Helpful ShipBob Reviews
Upon reading the most recent ShipBob reviews online, it is apparent that a majority of its users are happy with the software and fulfillment service. Many said that the software is intuitive, syncs real-time, and provides easy-to-understand analytics. On the fulfillment service part, they shared that its two-day express shipping option helped them decrease cart abandonment rates and lower overall shipping costs.
It is a good thing to note that there are only a few up-to-date negative ShipBob reviews as of this writing (Feb. 21, 2020). However, some users reported occasional pricing miscalculations. They also complained that it is hard to get in touch with customer support. One user wished for more integrations but also added that he believes ShipBob is going to give application programming interface (API) access to customers soon.
A reliable 3PL partner—intuitive software and dependable fulfillment service
“Even though we work on the sales acquisition side for our ecommerce clients, it’s vital that their customers have an amazing experience to come back and buy again—that’s where ShipBob comes into play. With fulfillment and logistics that equal Amazon, ShipBob helps our clients save money and deliver products faster to their customers. It’s a win-win and a no-brainer.”
“They regularly overship products. I had one customer receive 65 more pieces than was ordered. B2B takes five days to ship. Pricing isn’t straightforward. They seem to take a percentage of what they think the sale is. Customer service is at a low level at best. It is impossible to talk to someone.”
ShipBob Frequently Asked Questions (FAQs)
Does ShipBob offer international shipping services?
ShipBob offers international shipping services to more than 220 countries. International shipping quotes are available upon request.
Can ShipBob users utilize their own custom boxes?
Yes, they can. Ecommerce merchants may use their own custom branded boxes for shipping orders. Additionally, ShipBob provides its users with free boxes and packing supplies, such as plain poly mailers, bubble mailers, tape, dunnage, shipping labels, and plain brown boxes of varying standard sizes.
Does ShipBob offer FBA prep services?
To eliminate the tedious work of preparing inventory for Fulfillment by Amazon (FBA), ShipBob can prepare your orders with FBA item labels and box labels. It can also help transfer inventory from a ShipBob fulfillment center to any FBA facility.
Our Top Order Fulfillment Service Provider Picks
If you aren’t sure if ShipBob is right for you, this article on the 5 Best Order Fulfillment Services & Companies is a review of our top choices. In this guide, we shared our top recommendations based on costs, specialty services offered, strengths, and order or account minimums.
Disclaimer: The following information was provided by Shipbob and does not necessarily reflect the views of FitSmallBusiness.com.
What is Shipbob?
ShipBob offers simple, fast, and affordable fulfillment for ecommerce businesses. With a network of fulfillment centers across the US, ShipBob lets you split inventory across locations to reduce shipping costs and time in transit. ShipBob’s software seamlessly integrates with the leading ecommerce platforms and marketplaces to automatically fulfill orders as they are placed online.
Ecommerce brands partner with ShipBob to get hours back in their day and focus on why they started their company — all while growing revenue, offering a premium customer experience, and ultimately scaling into the brand they strive to be. ShipBob helps brands optimize for time and cost, use delivery to beat customer expectations, and own more of the customer relationship while providing an Amazonlike fulfillment experience.
ShipBob’s mission is to give the power of Amazon level logistics to ecommerce business owners and help ecommerce businesses be more successful online.
– Fulfillment software and integrations
– Direct-to-consumer order fulfillment (pick and pack)
– Shipment tracking
– Domestic and international shipping
– Returns processing
– Expedited shipping
– Distributed (split) inventory
– B2B/EDI/wholesale fulfillment
– Subscription box fulfillment
– Crowdfunding fulfillment
– Bath order fulfillment
– FBA prep
– Custom branded packaging and labels
– Kitting and bundling
Shipbob News & Activity
ShipBob recently opened a new state-of-the-art 125,000 square foot fulfillment center in Bethlehem, Pennsylvania. This new facility will help ShipBob provide expanded next-day and 2-day shipping coverage to more shipping destinations across the United States.
Read more here: https://www.ajot.com/news/shipbob-opens-pennsylvania-fulfillment-center-3-times-larger-than-original-northeast-location
ShipBob Named one of Multichannel Merchant’s Top 3PLs in 2019.
ShipBob Raises $40 Million to Back E-Commerce Fulfillment Growth
Shipbob Customer Service
Customers can contact us via our support line at (312) 313-1104 and via our robust Help Center that provides detailed information on every aspect of our dashboard and services. ShipBob staffs and operates all of its fulfillment centers and has on-site support staff at each location. Large ecommerce brands receive a dedicated Account Manager through ShipBob at no additional cost.
Shipbob Unique Features
ShipBob’s proprietary technology, fulfillment services, facilities across the US, discounted shipping rates, and customer support allow us to integrate with the leading ecommerce platforms, store inventory, pack boxes, and ship orders to customers. ShipBob has proven that offering a positive purchase experience with next-day, 2-day, or expedited shipping or free shipping can help offset increased customer acquisition costs by improving conversion rates and increasing average order value.
ShipBob has helped ecommerce merchants experience the following:
– 18% reduction in cart abandonment rate
– 97% increase in the average order value
– 120+ hours saved per week
– 70% reduction in shipping costs in the US
– 291% growth year over year
Intuitive technology: connect one or all of your stores in minutes to automate fulfillment:
Whether you have just one or a few online stores, you can connect them all to ShipBob. ShipBob’s technology powers its fulfillment network so orders are automatically sent to be
picked, packed, and shipped to your customers. ShipBob’s technology also helps you efficiently
manage orders and make informed decisions with advanced analytics.
Inventory management: improve forecasting to prevent stockouts:
ShipBob’s tools make it easy to view the status of inventory and quantity on hand across
locations, know when to proactively replenish stock, bundle your products for promotions, and
even separate inventory by lot number and expiration date.
End-to-end consumer experience: maintain brand identity throughout the unboxing process:
ShipBob helps you offer the fastest, most cost-effective shipping options to meet your
customers’ expectations. As soon as an order ships, tracking info is pushed back to your ecommerce store in real-time and sent to your customers. ShipBob’s operations act as an extension of your brand to maintain the quality you strive for, even when it’s done outside of your four walls.
Scalability and growth: focus on the right tasks and leave shipping to the experts:
Ecommerce brands experiencing rapid growth need a fulfillment company that can scale with
them as they grow and tackle new challenges. It’s key to get time back to focus on the projects that only you can do — developing new products, strengthening your brand, and securing new partners. ShipBob can help you do this and handle both the direct-to-consumer experience and wholesale orders.
International shipping: expand into new markets affordably:
As your customer base grows, so can your global reach. ShipBob ships orders to all of the
countries that major shipping carriers deliver to, with affordable rates to give you international
2-Day Express Shipping: increase conversions with fast, affordable delivery:
ShipBob’s 2-Day Express Shipping Program leverages ground shipping as an inexpensive
alternative to expedited air shipping using ShipBob’s fulfillment network, technology, and
integration with Shopify and WooCommerce.
Dedicated account management: work with a partner that supports you every step of the way:
All large ShipBob customers receive a dedicated account manager to provide proactive assistance and work fast to get any issues resolved right away. ShipBob owns and operates all of its fulfillment centers to provide quick hands-on assistance by a team of fulfillment experts.