ShopKeep is a cloud-based POS system for iPads. It offers solutions to track inventory, process payments, print receipts, manage customers, automate back-office tasks, manage employees, and more. Its monthly fees are customized, and it’s best for small to medium businesses (SMBs) that are looking for a POS system that can adjust and scale as they grow.
ShopKeep Pros and Cons
Easy to use
No free trial
Unlimited users and inventory items
Customer support takes a while to respond to complex issues
Customized pricing system
Who ShopKeep is Best For
- SMBs that want an easy-to-use system that adjusts and scales as they grow: ShopKeep is customizable to your needs and can be enhanced as you expand.
- Owners and managers who don’t want to deal with manual paperwork: It automates the tedious back-office tasks that often slow the growth of an SMB.
ShopKeep’s pricing page will have you start with a free quote. The company had a monthly rate that started at $69 per register, but it shifted to the new scheme, which gives you the freedom to sign up only for the features that your business needs.
Its quotation process is straightforward. When you click the “Get a Free Quote” button, you will be asked to answer a series of questions about your current operations. These include the nature of your business, number of locations, number of registers needed, and estimated monthly sales. After this, a ShopKeep representative will get in touch to discuss options.
All of ShopKeep’s plans include the following features: an intuitive register, unlimited users, inventory management, unlimited inventory items, staff management, real-time analytics, and 24/7 access to its customer support team.
ShopKeep isn’t just for those that have existing operations. It also caters to small vendors who do not have any POS or inventory tools in place. That said, the switch to a quote-based pricing system is a smart move because it allows ShopKeep to service a larger market. This is good news for startups that want an all-in-one tool that they can continue to use as their businesses develop and grow.
ShopKeep Alternatives 2020
POS with detailed inventory management and custom reporting
Free POS with built-in payments and basic inventory tracking
Retail POS with built-in CRM and loyalty program
The platform’s features provide an all-in-one solution for owners of retail SMBs. Here are some of ShopKeep’s most essential tools.
ShopKeep allows unlimited numbers of users and inventory items, and you may search for products according to different pre-set parameters. It also lets you upload multiple items simultaneously and alerts you when a product is about to run out.
It has its own payment processing system, which is available for an additional fee. However, you also may use any preferred payment tool and then just request ShopKeep to link this to your account.
Your staff may log their start and end times per shift on the POS monitor itself. Managers may also assign different access privileges as well as limit their control over register functions, returns, discounts, voids, and more.
Customer Relationship Management (CRM)
You can issue gift cards, give out rewards, and offer discounts based on a customer’s purchase history. The software also lets you sync to Mailchimp so that you can easily reach clients to inform them of promotions and other special announcements.
“Pocket Mobile App”
The ShopKeep Pocket Mobile App, which is available for iOS and Android devices, is a tool that lets you view your business’ sales performance from your phone. No matter where you are, you can easily monitor how a specific location is doing, when your staff are clocking in and out, which items are selling better than the others, and more.
You don’t have to be stuck to a counter to complete transactions. You may use your iPad to ring up purchases, take payments, split tenders, apply quick discounts, add modifiers, make returns and refunds, and more.
Most Helpful ShopKeep Reviews
Users who gave positive ShopKeep reviews like that the provider has a flexible pricing system, while some others said that the software is easy to learn and use. Meanwhile, those who gave negative reviews complained that its customer support takes days to resolve complex issues, while others dislike that it doesn’t have a free trial.
Flexible pricing system
One user who gave ShopKeep a positive review on Merchant Maverick said that its customizable pricing system enables him to choose only the features that are relevant to his business. He furthered that this way, he doesn’t end up spending for tools that his small business does not need.
Delays in customer support responses
One user who gave the tool a negative review on GetApp complained that it took almost a week for the customer support team to resolve his technical concern. He noted that while the staff were generally friendly, they did not seem to be knowledgeable enough to handle an issue on their own. He said that he was passed around from one staff member to another over the phone, and then he had to wait days to receive a resolution through email.
ShopKeep’s pricing system might also be seen as its flaw. Existing business owners will definitely appreciate a quote-based scheme that can be tailored to their budget, but startup entrepreneurs might find the mystery intimidating. This is especially true for those who do not have any background on automated systems and are very careful with spending.
Unfortunately, even though ShopKeep provides assistance to entrepreneurs with zero to limited knowledge, some might not even bother with the free quote questionnaire and just move on to another provider that is transparent.
ShopKeep Frequently Asked Questions (FAQs)
Which iPad version is compatible with ShopKeep?
ShopKeep works best on an iPad (5th generation), iPad Pro, and iPad Mini 4 running on iOS 10 or higher.
Is it available internationally?
No, ShopKeep does not support merchants located outside of the US and Canada. Moreover, its POS app is not designed to support multiple currencies and languages and credit card processing companies from other countries.
Which hardware do I need to get started?
The basic equipment that you need to use ShopKeep are the following: an iPad, an iPad enclosure, a cash drawer, a receipt printer, and a credit card reader. If you want a customized setup, then you may contact the ShopKeep technical team to determine your best options.
Our Top POS Software Picks
If you aren’t sure if ShopKeep is right for you, then this article on the 8 Best POS Systems for Small Business is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like inventory management, CRM, and payment processing.
Disclaimer: The following information was provided by ShopKeep and does not necessarily reflect the views of FitSmallBusiness.com.
What is ShopKeep?
ShopKeep is the point of sale system built by merchants for merchants. Originally founded by a small business owner just like you, we understand that simple, powerful solutions beat complicated, over-engineered options every time.
Our competitors focus on adding as many features to their software as possible. That sounds great on a sales call, but when you’re trying to run your business, it just makes everything more complicated. You end up paying for features you might not understand or ever use, wasting valuable time and money along the way.
Having lived the life of a merchant, we take a very different approach. We always focus on your day-to-day experience first, whether you’re a retail shop, a quick-service restaurant or a full-service restaurant and bar. We prioritize the features and tools we know real business owners use day-in and day-out while keeping our POS system as easy to use and intuitive as possible. This focus allows us to blend the advanced functionality that you need while staying streamlined and affordable.
ShopKeep News & Activity
You can stay up to date with the latest ShopKeep news and activity by reading our blog. Additionally, here are a few of our latest announcements and press mentions:
Shopkeep Receives Bronze 2019 Stevie Award For Customer Service Success In Technology Industries
Shopkeep Announces $65 Million Financing To Fund Company’s Expansion And Accelerate Growth
Small Business Owners Share Insights In The New ‘shopkeep Small Business Pulse: 2018’ Report
ShopKeep Customer Service
As the only POS system founded by a merchant, we understand the value of reliable, expert, and always-available customer service. A day in the life of a small business owner is anything but typical, and issues rarely wait until it’s convenient for you. That’s why our customer service team is available 24/7/365 days per year via phone, email, and live chat. Plus, we offer a comprehensive knowledge base of both video and written tutorials that cover all aspects of ShopKeep, whether you’re a beginner or expert.
ShopKeep Unique Features
ShopKeep’s careful balance of advanced features and overall ease of use make it one of the only POS systems suitable for both new and experienced entrepreneurs. Outside of the standard features you’ve come to expect from a modern POS system like streamlined transactions, support for multiple payment methods, basic inventory management, and modern tablet hardware, ShopKeep offers several unique features:
Powerful Reporting – ShopKeep offers some of the most comprehensive and easy to understand reporting on the market. Whether you want to track profit margins at the per item level or understand sales trends at macro and micro levels, we can do it.
ShopKeep Loyalty – ShopKeep helps you maximize the value of your existing customers and generate business with a highly flexible loyalty program that keeps customers coming back.
Local SEO and Reviews Management – Not only does ShopKeep help you earn more from your regulars, but we also help you reach new customers with our ShopKeep Spotlight tool. This allows you to quickly create, update, and manage business listings across major sites like Google, Yelp, and Facebook. This ensures that your business appears online when potential customers are searching for the products and services you offer. You can also manage reviews on services like Yelp. No other POS system on the market includes this functionality and it’s a major way that ShopKeep can help you not only run your business but grow it.
ShopKeep Pocket – It’s important to stay on top of your business when you’re on the go, whether that means an important meeting or your kid’s soccer practice. ShopKeep Pocket is a mobile reporting app for both iOS and Android, which gives you access to critical sales and business data right on your phone. Easily switch between business locations to get the big picture, and leverage real-time notifications to know when shifts open or close, and which employee is responsible.
Modern Hardware – Unlike traditional POS systems that use clunky and expensive proprietary hardware, ShopKeep runs on iPads and Android tablets. Not only is this hardware more reliable, but it’s also more affordable. Additionally, ShopKeep has a full ecosystem of credit card readers, kitchen printers, barcode scanners, and more, which can serve the needs of retail businesses, quick-service restaurants, and full-service restaurants and bars. Mix and match your hardware to create the perfect custom setup.
ShopKeep Capital – Running a successful small business is no easy feat. Factor in financial constraints and it can seem almost impossible. ShopKeep Capital is a safe, easy way for ShopKeep customers to access funding to grow or maintain their businesses. Available for any business need, ShopKeep Capital is a great way to finance new equipment, fund a marketing push, hire more employees, or buy inventory. Getting started is as easy as logging into BackOffice.
ShopKeep Payments – ShopKeep Payments allows you to accept your customers’ favorite payment methods, like credit, debit, cash, EMV, Apple Pay, and more, at the lowest integrated processing rate, guaranteed. With the same 24/7/365 customer support as our POS software and no long-term contracts, ShopKeep Payments is the perfect partner for our POS system.