Slack is an integrated team communication and project management software that enables users to streamline their workflows. It offers messaging and organization tools to help teams stay aligned, organized, and productive. It costs $0 to $15 per user per month and is best for big companies, teams, human resources (HR), sales teams, and more.
Slack Pros and Cons
Organizes team communications
Unread messages pile up and become overwhelming
Helps create an engaging environment
Occasional glitches on its notifications
Easily accessible via mobile apps
Who Slack is Best For
- Sales teams: Sales teams can use Slack for centralizing communication and facilitating handoffs. Connected customer relationship management (CRM) software can also provide real-time updates on their sales pipelines.
- Human resources (HR): HR teams can perform interviews, track candidates, onboard new hires, discuss compensation, and more. The platform can also connect to applicant tracking systems (ATS) and attendance tracking software.
- Big companies: Big companies can create messaging channels for the whole company and for various departments, teams, offices, and projects.
Slack pricing varies depending on four subscription options: Free ($0), Standard ($8/user/month), Plus ($15/user/month), and Enterprise Grid (customized). The main differences between the plans include the number of third-party app integrations, workspaces, and searchable messages as well as file storage size allocation and access to advanced features such as screen sharing.
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*Annual plans are paid in full at the start of the billing cycle.
The Free plan is designed for small teams. It includes an unlimited number of public and private channels and access to the recent 10,000 messages. It can also integrate with ten third-party software, including Salesforce, Mailchimp, and Zendesk.
This plan is ideal for small and medium-sized businesses. It provides access to an unlimited number of third-party apps integrations, as well as complete message history. Users can also perform group voice and video calls for up to 15 team members. They can also collaborate with guests from outside organizations.
The Plus plan is best for larger businesses or those with additional administration needs. It has all of the features in the Standard plan and additional features, such as advanced identity management, SSO, compliance requirements, 99.99% uptime, and 24/7 customer support.
The Enterprise Grid plan is for extra-large businesses or those in regulated industries. It includes all of the features of the other plans secured with enterprise-grade encryption and compliance. It allows users to customize their policies and support, through a dedicated account and customer success team. This plan can also support up to 500,000 users.
Project Management Software
Visual project management with fully customizable workflows
Project management with boards and task cards for easy collaboration
Project planning and monitoring with automated workflows
Which Project Management Solution is Right for You?
Slack centralizes business communications through online team channels and threads. It is also designed for facilitating conference calls, sharing files, and receiving real-time data from third-party software.
Multiple Slack channels can be created per department, team, project, client or any group in an organization.
Searchable Message History
Users can find previous messages by searching for any keyword and applying filters such as channels, people, and dates.
Voice and Video Calls
Users can communicate with their teammates using voice calls, video calls, and screen sharing.
Slack can display real-time reports and alerts from connected software such as Salesforce, Zendesk, JIRA, and proprietary software.
Most Helpful Slack Reviews
Most Slack reviews left around the web are positive. Many users commented that it has streamlined communications within their organizations and with off-site team members. Some also cited that its reactions, emojis, and snippets help create an engaging environment for their teams. However, other users complained that they easily overlook important messages when there are a lot of unread messages in one channel.
Slack levels up the messaging experience
“Slack is a solid messaging application through and through. Easy to use, easy to onboard, and tons of fun features like reactions and URL unfurling to help level up the messaging experience. On top of all that, I really like the way that different organizations can spin up contained chat rooms, so if we’re working with different agencies, we can have cross-org Slack workspaces to improve communication. The pinning messages function is great as well.”
Slack messages can easily become white noise when multiple people are posting
“Some of the Slack features such as bolding text or using special fonts for emphasis is hard to use and need some low-level coding experience in order to utilize it. also, it starts to become white noise when multiple people are posting to the entire channel on a daily basis and things can get lost in the shuffle. I think they could improve on integration with other apps as well such as Google calendar or others of that nature to allow to edit those apps from Slack.”
Slack Frequently Asked Questions (FAQs)
Can Slack users assign different permissions to other users?
Yes. Slack can assign different permissions based on two kinds of roles: administrative and non-administrative. Administrative owners can be Workspace Primary Owner, Workspace Owners, and Workspace Admins. Non-administrative roles include Members, Guests, and Invited Members.
What channels can Slack users create?
All slack workspaces have a #general channel, which includes all members. Users can create other channels for different purposes and groups such as departments, locations, and announcements. Slack recommends using sets of standard prefixes to indicate what each channel is for.
Can Slack users customize their notification settings?
Yes. Slack users can choose to receive notifications for all new messages or restrict them to direct messages and mentions. They can also set up keyword notifications, which alerts users whenever their keywords are mentioned in any channel that they have joined.
Our Top Project Management Software Picks
If you aren’t sure if Slack is right for you, this article on the 7 Best Project Management Tools for 2020 is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and customer support.