Smile.io is a customer loyalty program that enables small businesses to reward their clients with points, VIP status, and referral bonuses. Its key features include points programs, reward emails, branding, nudges, and more. In this article, we cover Smile.io reviews and pricing. Ready to get started? Create a free account.
Smile.io pricing is based on five plans: Free, Starter ($49/month), Growth ($199/month), Pro ($599/month), and Enterprise (starts at $1,000/month). The main differences between the plans include the number of Smile apps and type of support as well as access to premium features such as VIP program, points expiry, analytics, and more.
Number of Smile Apps
Starts at $1,000
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Top Smile.io Alternative 2019
Summary of Positive Smile.io Reviews
Users who gave positive Smile.io reviews online shared that the platform is easy and fun to use. Most of them said that it is a great rewards program that reaped them with good feedback from their customers. They also loved its advanced functionality and automation features. Useful software integrations were cited as well.
One user who gave a positive review of Smile.io on Capterra like that the platform works very well with Shopify and Shopify Plus. She added that its customizable features create very good and engaging referral and loyalty programs. She also shared that its advanced functionalities helped her to organize her business and to improve interaction with customers.
Summary of Negative Smile.io Reviews
Users who gave negative Smile.io reviews online reported that its application programming interfaces (APIs) are very limited and that the floating widget on its website can be confusing. Some suggested incorporating more languages apart from English to avoid having to translate everything manually. Inconsistent customer service was also noted.
One user who gave a negative review of Smile.io on Capterra shared that its pop-up widgets can be distracting to both customers and admin users. She is also disappointed that API access is only for enterprise plans. She mentioned that users should be given liberty to choose the type of pop-up widget on their website.
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Check out the list below of some of Smile.io’s features:
- Points program
- VIP program
- Referrals program
- Rewards emails
- Program branding
- And more
What kind of rewards are given to VIPs?
The types of rewards given to VIPs include dollar and percentage discounts, free products, invite to special events, and more.
Should I run Smile.io’s three programs concurrently?
You are not required to run the points, VIP, and referrals programs at the same time. You can choose any combination that suits your business.
Here is a list of some of Smile.io’s popular integrations: