Smith.ai Virtual Receptionists provides North America-based virtual agents for your live call answering, scheduling, lead screening, client booking, and customer relationship building needs. It features customized greetings, transfer destinations, client callbacks, and 24/7 service. Its monthly fees range from $140 to $600, and it’s best for law firms, information technology (IT) consultants, and ecommerce businesses.
Smith.ai Virtual Receptionists Pros and Cons
Great call quality
Per-call pricing scheme is not beneficial for those with short calls
Very professional and reliable service
Who Smith.ai Virtual Receptionists is Best For
- Law firms: Friendly receptionists help law firms make a positive impression for new leads who want quick answers to simple questions or might be seeking guidance through complicated legal procedures.
- IT consultants: The company offers services to streamline workflows such as new customer calls, appointments, call back clients for follow-ups, and more. This enables users to focus on operating their businesses without interruption.
- Ecommerce and small businesses: Advertising businesses may have overflowing phone calls. Smith.ai Virtual Receptionists offer a fast and efficient solution for handling and answering calls.
Smith.ai Virtual Receptionists Pricing
The Smith.ai Virtual Receptionists pricing page shows three plans that have monthly fees that range from $140 to $600. The main difference between the plans are the numbers of receptionist calls and transfer destinations. Customized plans are also available. You may contact Smith.ai for more information.
Virtual Receptionists’ Plans
Numbers of Receptionist Calls
Last updated on 04/03/2020
You may also purchase add-ons: business caller ID ($10 per month), additional transfer destinations ($15 per month), and incidentals such as a Smith.ai operator who can organize and coordinate conference calls ($4 per participant per hour).
Smith.ai Virtual Receptionists also offer call add-ons which are priced per call per month. For instance, its receptionists can collect payments through LawPay, TrialPay, CPACharge, Square, PayPal, and more on your behalf for $1 per call per month. Other add-ons with the same price include appointment booking, complex call routing, and third-party intaking.
Those interested may check its website for the complete list of call and plan add-ons.
The Starter plan comes with 20 receptionist calls and one transfer destination. Calls after the allotted monthly number of receptionist calls cost $7 each.
This plan offers 50 receptionist calls and two transfer destinations. When the allocated number of calls per month are consumed, exceeding calls cost $6 per call.
If you handle a large call volume, then the Pro subscription option is for you. It includes 120 monthly receptionist calls and five transfer destinations. Every additional call costs $5.
Smith.ai Virtual Receptionists Features
Smith.ai Virtual Receptionists provides North America-based agents—available 24/7—to handle a variety of tasks, such as inbound and outbound call management, payment collection, and lead screening. Here are some of Smith.ai Virtual Receptionists’ most essential features.
Smith.ai’s live receptionists handle both inbound and outbound calls such as answering, transferring callers to you, pre-qualifying callers, calling leads, and more. Its website claims that they familiarize themselves with your business, so they can respond to your customers’ queries with clarity.
Receptionists send users with summaries of each call through SMS or email. They also share call disposition information by marking every call with type and urgency.
If you need help in booking appointments with your clients, then Smith.ai Virtual Receptionists is for you. Its team of agents schedules appointments for you, while utilizing your own calendar. They can also pre-qualify leads before scheduling meetings and call clients with upcoming ones to decrease your number of cancellations.
Lead Data Gathering
Smith.ai Virtual Receptionists capture and qualify leads based on your preferred criteria. Additionally, its agents can monetize your bad leads by referring them to your customized list of businesses for you to earn a referral fee.
Most Helpful Smith.ai Virtual Receptionists Reviews
Most Smith.ai Virtual Receptionists reviews on our website and around the web are positive. Users commented that they are impressed with its professional receptionists’ great service and excellent call quality. In fact, there aren’t a lot of negative reviews available online; however, some wished for its pricing to be more affordable.
Receptionists are helpful fielding calls, taking detailed notes, etc.
“Smith.ai has been very helpful in fielding incoming calls from new/potential clients, current clients, referral partners, and colleagues. The receptionists take detailed messages and complete the intake/integration in Clio seamlessly. It has saved me so much time, and as a solo, time is of the essence.”
Pricing scheme needs improvement
“It charges per call and not per minute. Sometimes a client calls in three or four times but with short conversations only, and we’ll get charged for each one. Overall, the pricing is competitive, so it’s worth it.”
Smith.ai Virtual Receptionists Frequently Asked Questions (FAQs)
Does Smith.ai Virtual Receptionists offer a free trial?
Yes, it does, and it lasts for 14 days or 20 calls, whichever comes first. Those who want to continue will simply be required to input their payment information on its website. If payment isn’t sent after the trial, then the number will be kept for a grace period of one month. After the grace period, the number will automatically be disabled.
Does Smith.ai Virtual Receptionists count wrong numbers & spam toward my call limit?
No. As long as the lines being forwarded to your assigned receptionist pass Caller ID, you will not be charged for spam and unsolicited sales calls.
Am I required to sign a contract?
No, you aren’t. Smith.ai Virtual Receptionists provides pay-as-you-go services which are billed monthly. You may also cancel, upgrade, or downgrade your plans at any time.
Smith.ai Virtual Receptionists offers a reliable live answering service with a straightforward pricing scheme. Unlike other providers, it does not charge for unwanted solicitation and sales calls, spam, robocalls, and wrong numbers. Almost all of the prices of its features and services are posted on its website.
Additionally, its per-call rates are different from most providers as it aims to increase its users’ cost savings compared to per-minute fees. In this case, those who typically handle short calls find its prices to be steep; however, the majority of users mentioned that its fees are worth it and do not give them a shock with their bills. Actually, almost all of its users are impressed with the quality of its services, making it difficult to look for negative experiences with this company.
If you aren’t sure if Smith.ai is right for you, this article on the best answering services is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like customer support and an auto attendant.
Disclaimer: The following information was provided by Smith.ai and does not necessarily reflect the views of FitSmallBusiness.com.
What is Smith.ai?
Smith.ai is a superior virtual receptionist service for phone calls, web chats, and texts. Our North America-based professionals answer calls and chats; screen and intake clients; schedule appointments; and take payments. With 30+ integrations, including Clio, LawPay, and Calendly, conversations are synced with your systems. Plans start at $70/month, and include free spam blocking.
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Smith.ai Customer Service
Questions? Contact us.
We’re here to help you make the most of Smith.ai. If you have questions or requests, please contact us by email at email@example.com or by phone at (650) 727-6484. Our Customer Service team is available Monday through Friday, 5:00 am to 6:00 pm PT / 8:00 am to 9:00 pm ET.
Smith.ai Unique Features
Call answering, prioritization and live transfers
Appointment scheduling (with calendar integration)
Lead capture and qualification
New client intake using your forms
Practice management integration (Clio, Lexicata, Rocket Matter, PracticePanther, and many more)
Automated workflows (for example: we call back new leads who have emailed you)
Accept payments (integrations with LawPay, PayPal, Square & more)
Complex call routing, including option to ring attorney first, and then receptionists
Conference call coordination with Smith.ai Operator
Slack integration with call transfer notifications and summaries
Text message alerts for call transfer requests
Instant status updates via SMS
North America-based receptionists (Spanish-speaking available)
Predictable pricing — pay per call, not per minute
Fully customized call handling procedures for natural conversations & “in-house” experience — no robotic scripts
Immediate post-call summaries via email and text, and daily summaries via email
No charge for spam, sales & wrong-number calls
No setup or cancellation fees
30-day / 10-call free trial
Service available Monday through Friday, 8am to 9pm ET