Spoke is a help desk software designed for support teams—like IT, HR, and office management—that allows users to handle employees’ requests. It provides knowledge management, self-service that uses artificial intelligence technology, and a ticketing solution. In this article, we cover Spoke reviews and pricing. Ready to get started? Visit its website.
The Spoke pricing scheme offers three subscription plans, each with a minimum annual contract of $3,600: Standard ($2 per employee, per month), Plus ($3 per employee, per month), and Enterprise (custom priced). The main differences between the plans are the number of teams it can support and features like training services, assignment rules, and more.
Numbers of Teams
Up to 4
*Billed annually and paid in a lump sum.
Ready to get started with Spoke? Visit its website.
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Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
Summary of Positive Spoke Reviews
Users who gave positive Spoke reviews like that its interface is very simple and straightforward. They also appreciate its regular software updates, as well as its attentive and responsive customer support team.
One user who gave Spoke a positive review on G2 commented that it’s easy to set up and utilize, even without undergoing any software training. He also mentioned that its frequent updates allow it to keep adding more useful features.
Summary of Negative Spoke Reviews
As of the date this article was written (October 9, 2019), there are no up-to-date negative reviews available online.
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Check out the list below of some of Spoke’s features:
- Private notes
- Analytics dashboard
- Assignment rules
- Tasks and approvals
- Request management
- Quarterly insights report
- Request forms
- And more
Is software training necessary?
No, it is not. The Spoke interface is designed to be very intuitive and easy to understand.
Which communication channels work best with Spoke?
Spoke is designed to receive and manage employee requests via Slack, email, and SMS.
Here is a list of some of Spoke’s popular integrations: