Square Appointments is an appointment scheduling platform that has integrated point of sale (POS) and payment processing solutions. It features tools for managing calendars, customer information, and retail items. Solopreneurs and individuals can utilize it for free, while those with two or more employees are charged a monthly fee that starts at $50 (plus credit card processing costs). It’s best for service- and appointment-based businesses that want a comprehensive scheduling solution with built-in payment tools.
Square Appointments Pros and Cons
Ease of use
Appointment booking tools aren’t very flexible
Free for individuals
Customization options are limited
Built-in payment processing and retail selling solutions
Paid plans are pricey for businesses with two or more employees
Who Square Appointments Is Best For
- Service- and appointment-based businesses (such as salons, spas, and barbershops): Its platform can efficiently handle both your payment processing and appointment setting needs. It also comes with a free online booking website, allowing your customers to easily schedule appointments at any time.
Square Appointments Pricing
Square Appointments’ pricing scheme covers a free plan for individuals and three paid tiers, wherein monthly fees start at $50 depending on the number of employees. You are also charged additional fees for every credit card transaction. Moreover, all plans include full access to its appointment setting and payment processing features.
Credit Card Processing Fees
2.6% + 10¢
2.5% + 10¢
2.5% + 10¢
Appointments per Month
*The said fee will be applied to every credit card tap, dip, or swipe.
Square Appointments Alternatives 2020
Appointment Scheduling Software
Small businesses wanting a free app for scheduling meetings, classes, or appointments
Service businesses with multiple staff members
Small businesses and individuals providing consulting-based services
Square Appointments Features
Square Appointments is designed to let you manage customer appointments and process payments more efficiently. Let’s look at some of its functionalities to help you determine whether it’s the right tool for you.
Online Booking Website
Square Appointments provides you with a customizable booking website that displays your services and availability. You can also add your staff list and the services they offer, as well as the expected time frames and prices. Aside from letting customers book online appointments, it allows you to continue accepting or declining bookings outside of your business’ operating hours.
If you have an existing company website and social media accounts (specifically Facebook and Instagram), then you can integrate these with Square’s online booking site. You can also require customers to provide their credit card details upon booking their appointments. This enables you to easily charge cancellation or no-show fees.
Calendar Management With Automated Appointment Reminders
With its cloud-based calendar, you can access business appointments and track schedules from anywhere—provided there is an internet connection available. If you don’t want to manually manage customer bookings, then you can set it up to automatically accept all online appointments.
Square Appointments also synchronizes with your personal Google Calendar, wherein it blocks time for personal events and marks these as busy on your Square Appointments calendar. Moreover, it sends automated emails and text messages to remind customers of upcoming appointments and notify them of any schedule changes.
All of your customers’ information is automatically saved in Square Appointments. Its platform creates a profile for each client that contains their personal details, credit card info, appointment schedules, and purchase history. You can also add personalized notes to each client profile to remind you of their preferred services. If you have an existing customer contact list, then you can import it into Square Appointments as a CSV file.
At the end of your customer’s appointment, you can click on the “check out” button to accept their online payments. It also has an invoicing functionality for sending billing statements.
What I like about Square Appointments is that it lets you add retail items (such as shampoos and conditioners) to its platform that your customers can purchase. It even allows you to manage product inventory, track stock levels in real time, and sends email alerts when retail items are running low. Additionally, it monitors retail sales and automatically attributes it to the correct employees, enabling you to efficiently handle commission payouts for said transactions.
Which Appointment Scheduling Provider Is Right for You?
Most Helpful Square Appointments Reviews
Many users who left positive Square Appointments reviews online appreciate its user-friendly platform, adding that it has efficient appointment tracking and payment processing tools.
On the other hand, several others commented that its customization options are not robust and that the platform is glitchy. A few reviewers also wished that it would allow booking recurring appointments in a month.
Great for booking appointments and accepting payments
“Square Appointments is a great software for booking appointments and taking payments. You can send appointment reminders, which is a great feature! The best part is that customers can book right from the booking site. You can also accept payments or send invoices, which is nice. This software really has so much to offer!”
Mobile app is glitchy
A reviewer who left negative feedback on Google Play said that while she loves that it allows her clients to book their preferred schedules online, its mobile app crashes and freezes from time to time.
Square Appointments Frequently Asked Questions (FAQs)
My business has multiple locations. Do I need to create an account for each one?
No, you don’t have to. With Square Appointments, you can manage multiple locations using a single account.
What are its integration options?
Aside from Google Calendar, Facebook, and Instagram, Square Appointments integrates with other Square products such as its POS, inventory management, loyalty, gift cards, ecommerce, and payroll solutions.
What features are included in its mobile app?
Square Appointments’ mobile app for iOS and Android devices lets you accept bookings, track schedules, process payments, and more.
What impressed me most about Square Appointments is that its appointment scheduling platform has built-in POS and payment processing tools. It also comes with a free online booking website, and you can even sell products online given its ecommerce functionalities. Most other appointment scheduling software providers don’t offer all of these features for free.
However, if your business has multiple employees, then Square Appointments’ paid plans (monthly fees start at $50) might be a bit pricey. I suggest looking for a less expensive option with basic features, especially if you don’t handle many bookings.
If you still aren’t sure if Square Appointments is right for you, then this article on the best appointment scheduling apps is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, mobile compatibility, and features such as calendar management, online booking tools, and integration options.