SuiteCRM is a fully featured, open source customer relationship management (CRM) platform that can be deployed via cloud or private server. Its features include lead and opportunity management, email campaigns, and workflow automation with no limits to the number of users. It can be downloaded for free and is best for businesses that need a robust, open-sourced application comparable to Salesforce or Microsoft Dynamics.
SuiteCRM Pros I Cons
Fully featured CRM comparable to leading proprietary products like Salesforce
Requires a high degree of technical knowledge to install and implement
Gives you the ability to create custom graphical reports
Must be installed on a web server to support mobile usage
Lets you set roles and security groups
Does not support iOS systems
Who SuiteCRM Is Best For
- Businesses that need a robust, open source application: SuiteCRM includes lead and opportunity management, mass marketing email campaigns, workflow automation, as well as service ticket and case management. These features are comparable to proprietary CRM systems like Salesforce and Microsoft Dynamics, and can be either hosted in the cloud or implemented as an on-premise solution.
- Users with programming or highly technical background: While users may enjoy the free use of the platform, one of the biggest considerations and challenges in using the program is that it requires users to have knowledge and understanding of programming languages due to its highly technical interface.
SuiteCRM’s pricing is not readily available as it is a free product. However, technical support plans with priority response cost between £1,500 (approximately $1,856) for 15 hours and £5,000 (approximately $6,188) for 50 hours.
Indicated cost approximations in U.S. dollars are based on the exchange rates at the time this article was written (April 20, 2020).
SuiteCRM Alternatives 2020
Open Source CRM
Companies that want a powerful, browser-based open source CRM with cloud hosting
Businesses wanting a desktop or web-based CRM with advanced workflow automation and website tracking
Enterprise ecommerce businesses needing to manage and track multiple locations and territories
Businesses wanting to incorporate operational management tools like human resources and production planning
Nonprofits needing a solution to manage member relationships, run events, and track contributions
Last updated on 04/02/2020
SuiteCRM provides you with an extensive set of CRM tools to help you manage your customer relationships better and continuously grow your business. Below are some of its key features:
Sales Process & Module Customization
SuiteCRM enables you to create tailored sales processes. It increases efficiency by modeling and customizing your sales process and automating your tasks. Its real-time dashboard reporting gives you visibility to key insights, while the sales pipeline and the advanced reporting module allow you to create your own custom reports that can be loaded into your own dashboard.
Through its opportunity module, the platform allows you to track your opportunities throughout your pipelines and keep an eye on any changes to the value associated with that opportunity and any contacts part of a buying committee, along with any interactions or activities with the organization.
SuiteCRM makes it easy for you to track, evaluate, and manage campaigns. It helps in marking the various stages, importing targeted contacts, and associating all the tasks, events, and calls related to the campaign. It also gives a detailed view of all marketing campaigns an individual customer has been a part of, such as email marketing campaigns.
Its workflow module allows you to automate actions based on certain conditions set within the CRM data. This module enables you, as a business, to eliminate the need for laborious, manual tasks to be performed by your team, thereby freeing up their time for more important tasks.
The contacts module stores details of all people that your business has had communications with. Contacts are usually associated with an account and opportunity, and some contacts may belong to different departments within a company as well as subsidiaries of parent organizations. Your contacts will be typically converted from being a qualified lead or added once a relationship with the contact has been established.
SuiteCRM’s reports module allows users to build, generate, and manage reports on modules in the CRM. These include reports on the current opportunities that your sales users are working on and where they are in your sales funnel in order to produce sales forecasts.
Which CRM Provider Is Best for You?
Most Helpful SuiteCRM Reviews
Most SuiteCRM reviews I found online are positive. Users commended its free licensing and open source nature. They also like its robust customer management and reporting tools. Concerns raised by users include the need to have a highly technical background to use and install the software, as well as its outdated interface.
Most helpful positive review: Free & open source CRM with robust customer management tools
One user who gave SuiteCRM a positive review said that it is one of the best tools to manage and interact with customers. According to him, it is great to use thanks to its open source nature and free licensing option. He added that it is complete and has robust and versatile client management and performance reporting tools.
Most helpful negative review: Outdated interface & hard-to-install mobile version
One user who gave SuiteCRM a negative review said that it is a little outdated with a mobile version that’s hard to install. However, he did say that it is still one of the most affordable and complete platforms of its kind.
SuiteCRM Frequently Asked Questions (FAQs)
Does SuiteCRM offer add-ons?
Yes. SuiteCRM offers users the opportunity to purchase add-ons in their SuiteCRM store, a platform that provides documentation, support, reviews, verifications, and more of affiliates.
What business types does SuiteCRM cater to?
SuiteCRM is made for sales, marketing, IT, and customer support teams from the following business types: enterprises, small and midsize businesses (SMBs), nonprofit organizations, and startups.
What kind of onboarding support does SuiteCRM provide?
Apart from the paid technical support mentioned in the pricing section, users are also given an extensive pool of educational resources in the Community page. These resources include forum, online demo, guides for users, developers, and administrators, as well as translations and software roadmap information.
Our Top CRM Provider Picks
If you are not sure if SuiteCRM is right for you, this article on the best free and paid open source CRM software is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and ease of use.