Teamwork Desk offers a centralized help desk solution for managing customer communications. It enables users to efficiently monitor support tickets, enhance team collaboration, and track key performance indicators. In this article, we cover Teamwork Desk reviews and pricing. Ready to get started? Try it for free.
Teamwork Desk Pricing
The Teamwork Desk pricing scheme covers four plans: Starter ($8.75 per agent, per month), Plus ($16.25 per agent, per month), Pro ($31.25 per agent, per month), and Enterprise (custom priced). The main differences between the plans include the number of agents, access to full reporting tools, and priority support.
*Annual plans are paid in a lump sum.
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Popular Help Desk Software 2019
Help Desk Software
Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
Summary of Positive Teamwork Desk Reviews
Users who left positive Teamwork Desk reviews said that it helps streamline their customer support and help desk ticketing processes. They also appreciate its ticket management functionality, which enables them to efficiently track client requests, emails, and tasks.
“The features that Desk provides are exactly what I need at my company. We manage a ton of projects at once and receive a ton of emails on a daily basis. The integration between Teamwork Projects and Teamwork Desk allows my team to work more efficiently, and that is worth so much to my business.” —Chris Casseday
Summary of Negative Teamwork Desk Reviews
Users who left negative Teamwork Desk reviews commented that some of its features—such as its text editor and reporting tools—need to be enhanced. Several others noted that its mobile app can be glitchy at times.
“I have recently had a hard time logging in from a mobile phone—it just freezes. The desktop and mobile app could be more robust.” —Monica (Gutierrez) Shumate
Top Help Desk Software from Fit Small Business
6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. In this guide, we looked at the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability.
Teamwork Desk Features
Check out the list below of some of Teamwork Desk’s features:
- Agent productivity tools
- Knowledgebase with article insights
- Mobile app for iOS and Android
- Priority tickets and custom tags
- Reporting and analytics
- Ticket management
- And more
Teamwork Desk FAQs
What type of payment does Teamwork Desk accept?
Teamwork Desk accepts payments made through credit cards such as Visa, Mastercard, and Maestro.
How long is Teamwork Desk’s free trial?
Teamwork Desk’s free trial lasts for 30 days and provides users with full access to the features of their chosen plan.
Here is a list of some of Teamwork Desk’s popular integrations: