Tenfold is a customer relationship management (CRM) solution that natively integrates users’ communication platforms and other support systems. The tool enables businesses to stay updated on all important information about every customer, especially if different sales representatives attend to their support hotline. Its pricing is customized, and it is best for big customer support teams.
Tenfold Pros & Cons
Seamless integration with Salesforce and other business communication platforms
Doesn’t integrate well with Skype
Great call management and customer profiling features
Occasional system bugs
Helpful customer support
Who Tenfold CRM Is Best For
- Companies that rely heavily on business communication platforms: It helps agents access all essential customer information so that they will never miss any important detail despite having a lot of agents and staff receiving and processing calls.
- Call centers: It connects seamlessly with various business communication platforms and is designed to handle enterprise-level call frequency.
Tenfold CRM Pricing
Tenfold CRM pricing is customized and is not provided on the company’s website. However, services similar to Tenfold CRM usually cost around $10–$20 per month for apps with basic functionalities, while the more extensive ones cost around $50–$100+ per month. Factors that affect pricing include social media integration, customer profiling, and team communication tools.
Those interested may reach out to Tenfold CRM to schedule a demo.
B2B businesses that need a customizable, robust, and competitively priced CRM with built-in phone
Small businesses that want a CRM with enterprise-class sales and support features
Businesses that want a free, no-frills CRM with basic features and unlimited users
Teams that want a user-friendly and visual pipeline to manage sales
Organizations seeking free lead and management software with integrated reporting
Businesses looking for a robust CRM with a top-notch mobile app
Tenfold CRM Features
Tenfold CRM provides users with an extensive set of CRM tools to help them manage their customer relationships better and continuously grow their business.
Unified Customer Profile
Enables users to immediately recognize customers using its intelligent assistant to provide a general overview of a customer across their existing systems of record.
Integrated Data & Workflows
Allows users to reduce the complexity of multiple systems and time wasted navigating them by bringing together customer data and workflows across multiple systems into a single interface.
Universal Communications Layer
Lets users accelerate time to value, maintain voice quality, and eliminate security risks by leveraging its Universal Communications Layer. This helps connect users’ existing communication platforms.
Automatic Call Logs With Notes
Helps users reduce clicks and keeps agents focused on providing quality service by automatically logging every call and enabling seamless notetaking synced back to the system.
Agent Status & Availability Management
Integrates agent controls into the program’s user interface to enable easy management of status and availability, improving coordination between channels and helping companies leverage the capabilities of solutions like Salesforce Omni-Channel.
Most Helpful Tenfold CRM Reviews
Most Tenfold CRM reviews from our website are positive. Users highlighted its seamless integration with Salesforce as it enables their team to access their customers’ data straight from Salesforce from within the platform. On the other hand, concerns raised by users include its faulty integration with Skype.
Integrates well with Salesforce & has excellent call receiving features
“I love how Tenfold CRM helps to streamline Salesforce functions—this is probably my #1 favorite feature. It integrates very well with what I need it to do, such as logging the calls and having them go directly on customers’ accounts. This is a huge time saver. Tenfold announces who’s calling, which gives immediate access to our customers’ account in Salesforce. This saves me from having to ask who’s calling to access their account (which makes me look good to my clients!). They are also very responsive when there are hiccups with functionalities.”
— Linda Brann
Clashes with the Skype desktop app
One user who gave Tenfold CRM a negative review on G2 said that the platform clashes with Skype—preventing them from having both programs simultaneously installed and running on their computers. He said that, based on his experience, incoming calls are erroneously directed to Skype, instead of Tenfold CRM, and considers this a major bug that ruins the application.
Tenfold CRM Frequently Asked Questions (FAQs)
What business communication platforms does Tenfold CRM support?
Tenfold supports Salesforce, Microsoft Dynamics, Cisco, Avaya, Genesys, and Skype for Business.
Does Tenfold CRM save data from the user’s CRM?
No. Data is only retrieved from the user’s CRM in real-time in conjunction with the platform’s services, but it is not stored.
Does Tenfold CRM have a mobile solution?
Yes. Users can access Tenfold CRM on their mobile devices. There is also an available desktop app for Mac and PC users.
Is there an available web browser extension for Tenfold CRM?
Yes. A Google Chrome extension is currently available for Tenfold CRM users.
Our Top CRM Provider Picks
If you aren’t sure if Tenfold is right for you, this article on the 10 Best CRMs for Small Business is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and ease of use.