Toast POS is a POS software designed for restaurant and food service businesses. Its features include online ordering and delivery, payroll and team management, inventory management, and reporting and analytics. The software’s price starts at $75 per terminal, and it’s best for restaurants, bars, and cafes that require customizable tools to streamline their operations.
Toast POS Pros and Cons
Easy to learn and use
No free trial
Great customer service
Limited features in its base package
Rewards program needs improvement
Who Toast POS is Best For
- Food service business owners looking for customizable software: Users may work with a base package that contains the essential functions, but they may also add more capabilities such as payroll, marketing, and team management.
- Food services businesses that have or intend to set up an online ordering facility: Toast POS offers online ordering and delivery capabilities as add-ons.
Toast POS Pricing
Toast POS’ pricing starts at $75 per terminal. However, it has a mandatory, one-time installation fee that starts at $499 (select from self, remote, or on-site installation). Add-on modules and hardware are also available for an extra fee.
Toast POS’ base plan includes kitchen operations, menu management, orders workflow, and cloud-based analytics and reporting. You may customize your setup with more modules such as payroll and team management, online ordering, and marketing.
Its installation fee covers 24/7 support via phone, email, and live chat and a flexible onboarding process designed by restaurant industry veterans. For those who prefer to pay this fee in installments, the company offers a 0% financing option.
If you are interested in purchasing hardware, then you’d be glad to learn that Toast POS also sells compatible Android OS-powered devices such as Toast Flex (desktop POS), Toast Go (handheld system), Toast Flex for Kitchen (kitchen display screen), and Kiosk (intuitive self-service kiosk). You may purchase these upon sign-up or take advantage of its 0% interest financing options, which are available in selected markets.
Toast POS Alternatives 2020
Free POS with built-in payments and basic inventory tracking
iPad POS with built-in payment processing and marketing tools
Restaurant POS with integrated online ordering
Cloud-based iPad POS for quick-service restaurants
All-in-one system designed to boost your restaurant profits
Toast POS Features
Toast POS’ features are designed to help restaurants and other food service businesses manage all aspects of operations. Here are some of the platform’s most essential capabilities.
In Toast POS, you can track inventory down to the ingredient level, which is helpful for restaurants and bars that need to know where they stand in maraschino cherries and for keeping tabs on pours. Toast POS also includes a food cost calculator and a recipe costing tool, which are uncommon tools even among other restaurant POS systems.
Using its handheld POS device, staff can take orders from your customer’s location and get notified when the order is ready. They can also take payments via card or EMV, as well as collect and respond to guest feedback immediately. This enables your team to spend more time with customers and speed up the service and checkout processes.
Update your menu from anywhere on your handheld device or terminal within the restaurant, manage the availability of products through item countdowns, and ensure that your servers and the kitchen team are in sync at all times.
Payroll and Team Management
Reduce the amount of time spent on labor management with a payroll system that syncs with your app. Its capabilities include a one-employee profile system that’s accessible across multiple locations, automated tip distributions per shift, minimum wage and overtime calculations, time tracking and paid-time-off (PTO) requests, shift swaps, and tax computations.
Toast’s loyalty program is an add-on feature that expands on its built-in CRM. The opt-in program lets customers sign up when making their payment at the table or at the counter, and they’ll earn points toward a rewards account. Each time they spend money at your restaurant, they’ll stack up those points toward a discount or free item. You also have the option of setting up birthday or sign-up incentives.
Online Ordering and Delivery
Toast Online ordering allows you to accept orders from your own website (no third-party commissions to pay), and your establishment can handle pick-ups and delivery in-house. Toast also has a caller ID that identifies customers when they call in for phone orders and can track delivery drivers in real-time to ensure efficiency.
Reporting and Analytics
Keep tabs on your restaurant’s performance with cloud-based access to sales data and other key reports. Toast POS offers a unified view of sales and labor costs across one branch or multiple locations as well as access to their performances over any time period. This enables you to identify areas for improvement and make important decisions when necessary.
Your POS system will continue to process orders and take payments even without an internet connection.
Most Helpful Toast POS Reviews
Users who gave positive Toast POS reviews said that it helps improve how they manage their businesses, while others applauded its stellar customer service. Meanwhile, those who gave negative reviews lamented the absence of a free trial, whereas others commented that its customer rewards program needs improvement.
Improves work efficiency
“What I like most is the ease with which I can work with it, plus I can store everything in the cloud, and this is great! I can follow up using any computer, which greatly eases the work. It’s fast and the updates always make better and better improvements that help improve performance.”
Rewards system needs improvement
“The problem with trying to be all things to all restaurants is that Toast starts lacking in some areas such as functionality. We love that you can offer and accept your own gift cards from customers, and online ordering is an excellent addition to a POS system, but a customer cannot pay for orders online using a gift card.”
—Amy Nichol Smith
Toast POS Frequently Asked Questions (FAQs)
Does it offer a free trial?
No, it doesn’t. However, you may schedule a free demo via its website.
Can I use my own hardware?
Toast POS is compatible with certain hardware, but the provider recommends using the ones that it provides to ensure smooth operations and seamless after-sales support. Toast POS-issued hardware are also optimized to work with its modules, whereas external devices are not.
How does it handle users’ credit card payments?
Toast POS handles the credit card processing for all its users. It just offers a flat fee per transaction, which is based on your card mix and is pre-agreed between you and Toast POS at the start of the contract. Get in touch with its sales team to determine your best option.
Our Top Restaurant POS Software Picks
If you aren’t sure if Toast POS is right for you, this article on the 8 Best Restaurant POS Systems is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like inventory management, payment processing, and table and menu management.