TouchBistro is an iPad POS software designed to help foodservice businesses increase sales, improve service, and make informed decisions. Its features include tableside ordering, payment processing, inventory tracking, and staff monitoring. Its monthly costs are anywhere from $69 to $249-plus, and it’s best for users who need a wireless system and manage plenty of staff and inventory.
TouchBistro Pros and Cons
Poor customer service
Has a free trial
Constantly encounters glitches
Who TouchBistro Is Best For
- Foodservice managers that prefer a wireless means of updating and monitoring store operations: Being iPad- and cloud-based, users can take the system to any table to process orders as well as view and edit entries at any time, from anywhere.
- Growing and large restaurants, cafes, bars, and similar businesses with rising inventories and staff numbers: It helps owners and managers easily cope with the increasing demands of expanding operations, reducing filing issues and eliminating the need for bulky documentation.
The TouchBistro pricing page shows four annually billed plans with fees that range from $69 to more than $249 per month. The main difference between the plans is the number of licenses.
Numbers of Licenses
3 to 5
6 or more
*Fees are paid in a lump sum at the beginning of each billing cycle.
All plans include payment processing integrations, inventory management, customer relationship management (CRM), tableside ordering, and menu and staff management tools. The provider also offers free support and product updates, access to TouchBistro’s VIP community, and unlimited logins and users for staff and management.
TouchBistro Alternatives 2020
Restaurant POS with detailed inventory management and custom reporting
Free POS with built-in payments and basic inventory tracking
iPad POS with built-in payment processing and marketing tools
Restaurant POS with integrated online ordering
Cloud-based iPad POS for quick-service restaurants
All-in-one system designed to boost your restaurant profits
TouchBistro’s range of features enables foodservice businesses of any size to deal with both common and unique issues that affect service efficiency, productivity, inventory, sales, and staff. Here are some of its most essential capabilities.
Process orders, manage the menu, and more. TouchBistro’s platform is compatible with the iPad 6th or 7th generation, and the recommended models for POS terminals are iPad 9.7-inch (2018), iPad Mini (2019), and iPad Air (2019). It does not support iPad Mini 1, iPad 3th and 4th generation, iPad 2, and the First Generation iPad.
Manage payments on your iPad with either an integrated processor or a standalone system. Enable customers to dip, swipe, or tap all types of cards securely, including Apple Pay, Samsung Pay, and Google Pay. For standalone devices, TouchBistro recommends using Ingenico RP457C and Ingenico Moby 8500 for Chase payments. These two accept magstripe; Europay, Mastercard, and Visa (EMV); and near-field communication (NFC) transactions.
Help your staff fulfill orders faster and more accurately while enabling them to upsell high-margin menu items and use pop-up modifiers for suggestive selling. TouchBistro’s app also helps save time by joining and splitting seats, items, and/or bills in just seconds.
Employee Management and Scheduling
Create an efficient staffing schedule to ensure a fast-moving and dynamic operation. When issues arise, TouchBistro’s platform lets you quickly plan times off, deal with no-shows, make last-minute changes, and manage other staff-related scenarios that can affect productivity, labor costs, and compliance.
Most Helpful TouchBistro Reviews
Users who gave positive TouchBistro reviews like that it is easy to learn and use while others appreciate its compatibility with the iPad. Meanwhile, those who gave negative reviews said that its customer service is poor and that its app frequently encounters glitches that force them to restart the program.
Easy to use and cost-effective
“I found TouchBistro to be superior to many products in the market. It is cost-effective, easy to use, and doesn’t require specialized equipment—just the iPad, printer, and cash till. The app is also easy to install and requires minimum training for new staff.”
Poor customer support
One user who gave a negative review on GetApp complained that he has difficulty getting hold of customer support staff; and when he does manage to contact them, the reps do not seem to have the answers to his queries. He also said that it frequently freezes up, forcing his staff to restart the system.
TouchBistro Frequently Asked Questions (FAQs)
What does its free trial cover?
Those who register on its website and create a username get 21-day access to all of its features while those who do not register get only seven days. You may take advantage of both to get 28 days of free access.
Does it work only on the iPad?
Yes, because TouchBistro is designed exclusively for the iPad. If you decide to utilize its free trial, then make sure that you have an iPad on hand.
What types of hardware are required?
TouchBistro requires a Mac computer with a PCIe-based flash storage drive, and you will need an Apple Mac mini computer for setups that have six to 15 iPads. You also need a USB monitor, keyboard, and mouse. For peripheral devices—like impact and thermal printers—TouchBistro is not compatible with USB (type A/B/C), series, and parallel machines.
Our Top POS Software Software Picks
If you aren’t sure if TouchBistro is right for you, this article on the 8 Best POS Systems for Small Business is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like inventory management, CRM, and payment processing.