Truly is an all-in-one voice-over-internet-protocol (VoIP) provider that offers secured local and international calling and conversation intelligence solutions. Its features include reporting, coaching tools, voicemail dropping, transcriptions, and more. Its services are available on a subscription basis and are best for call centers and sales and support teams.
Truly Pros & Cons
Simple and user-friendly
Has occasional bugs and connectivity issues
Wide range of third-party app integrations
Slow Salesforce data update
Impressive customer support team
Who Truly Is Best For
- Call centers and sales and support teams: It is an all-in-one platform designed for customer-facing teams, allowing its users to manage calls, analyze team performance, and more.
- Businesses that seek access flexibility: Truly allows its users to access it from computers as well as Android and iOS mobile phones.
The Truly pricing guide shows two paid subscription plans, Growth and Enterprise, although its prices aren’t published. Monthly fees for similar providers are around $10 to over $149 per user, per month, depending on the number of call minutes and features included, integrations allowed, and more.
The Growth plan features all of Truly’s core capabilities and inclusions, such as standard reporting and customer relationship management (CRM) software integrations. It also provides access to coaching tools, unlimited numbers and minutes, and desktop and mobile apps. Truly offers a free trial of this plan.
Enterprise, its more flexible plan, offers customized CRM integrations, reporting dashboards, and API access. This allows international calling and integrations with premium desk phones and conference rooms. Enterprise also provides access to Salesforce and IT services and a dedicated account team.
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Truly provides its users with a unified platform that includes global telephony, team productivity, and real-time conversation intelligence. Here are Truly’s most essential features.
Inbound & Outbound Calling
Truly has a wide range of inbound and outbound calling features. This includes call recording, voicemail dropping, international calling, warm transfer, skill-based routing, and more. It also allows users to purchase local and toll-free business numbers.
Third-party Software Integration
Users are allowed to integrate Truly with major CRMs, business intelligence, conversation intelligence, and sales engagement platforms. Truly also supports custom CRMs through API connections. All these enable users to log more information, minimize the time for insights, and improve data accuracy.
Truly offers a mobile application for iOS and Android users. Its features include Google and (Microsoft) Exchange contact syncing, voicemail with transcription, call transfers, and more. Users may download it from Google Play and the App Store.
Users are provided with support experience led by its team of sales operations and IT professionals. All plans include in-app and email support as well as quality-of-service (QOS) analytics. Enterprise users will also have access to exclusive network operations resources and a dedicated account manager.
Which VoIP Provider Is Right for You?
Most Helpful Truly Reviews
Users who gave positive Truly reviews said that it is intuitive and easy to use, allowing them to conveniently manage calls with their customers on any device. Most others are also impressed with its responsive and helpful customer support. Meanwhile, there are very few negative reviews available online, though some mentioned that they experienced software bugs and issues.
Easy-to-navigate platform & impressive customer support team
“The interface is clean and has been relatively easy to navigate. I’ve also been really impressed by its customer support. We ran into an issue with an important call recording glitch, and they were able to jump on it and save us. Truly is great when it comes to integrating with existing systems and being able to make and receive a lot of phone calls. This is great for sales, business development, and support roles.”
— Dustin Wilson
Has occasional issues & glitches
“Truly’s software does not work occasionally. It will glitch up and freeze, or the connection will be poor when I’m talking to clients. It’s hard to know if this is from the software or the internet since Truly runs on the internet. Sometimes, when the software breaks down, the solutions are not easily trackable.”
— Zach Corenblum
Truly Frequently Asked Questions (FAQs)
Does Truly allow its users to automatically log conversation data in their CRM?
Yes, it does. Truly matches transcriptions, notes, and recordings to the right contact, account, and opportunity records in real-time. This automatically syncs with a user’s connected CRM across all devices.
What makes Truly different from other VoIP providers?
Truly claims to utilize the True-VOIP technology, which automatically adjusts the audio quality transmitted as a user’s connection changes. This ensures that all conversations continue without interruption. True-VOIP reportedly advises users on how to improve call quality and allows them to make unnoticeable call transitions.
Does Truly offer specialized services?
Yes, it does; however, they are available only for Enterprise users. Its IT services include site and network readiness, desk phone hardware configuration, user policy, and service level agreements (SLA). On the other hand, its Salesforce services are as follows: Salesforce data audit, workflow creation, custom reporting dashboards, and end-user training and adoption.
Our Top VoIP Picks
If you aren’t sure if Truly is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, ease of use, call management and auto attendant functions, and more.