TRUSTID is a contact center platform with automatic caller authentication capabilities. It performs real-time forensic analysis of telephone networks before calls are answered, and automates call routing, allowing agents to provide better service to customers. In this article, we cover TRUSTID reviews and pricing. Ready to get started? Visit its website.
TRUSTID pricing is currently not published on its website. Pricing for similar services range from $11 to $45 per month for apps with basic call identification functions and can go as high as $99 to $299+ per month when availed of at an enterprise level. Interested users may contact TRUSTID for a customized quote.
Ready to get started with TRUSTID? Visit its website.
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Summary of TRUSTID Reviews
As of the date this article was written (October 24, 2019), there are no TRUSTID reviews online. If you are a past or current TRUSTID customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of TRUSTID’s features:
- Caller authentication
- Caller identification
- Complete call coverage
- Fraud detection
- Multifactor authentication
- Trust indicator
- Trusted caller flows
- And more
What is the difference between authentication & identification?
Caller authentication validates the number calling and verifies the caller’s telephone identity. This process entails securely transporting the information of the caller on the wire and verifying it at the receiving end. This is often required by government regulation. Caller identification, on the other hand, is similar to a caller ID in that it only estimates the caller’s identity using probabilistic modeling.
How does TRUSTID implement pre-answer caller authentication?
TRUSTID implements a system that authenticates phones by treating them as authentication tokens. This identifies whether the phone number comes from a trusted caller even before the call is answered. The process reduces operating costs by shortening calls by 30 to 120 seconds, depending on whether the call is high-risk.