TTEC (formerly TeleTech) is a comprehensive contact center and enterprise solutions provider that focuses on transformative customer experience. Its services include customer lifecycle management, targeting acquisition, and retention of customer bases. In this article, we cover TTEC reviews and pricing. Ready to get started? Request a demo.
TTEC pricing is not readily available on its website. Pricing for similar services ranges from $25 to $49 per user per month for basic call management services, and those with more comprehensive solutions such as skills-based routing, email communications, and product tracking can cost up to $50 to $300 per user per month.
Ready to get started with TTEC? Request a demo.
Top TTEC Alternative 2019
Summary of TTEC Reviews
As of the date that this article was written (October 7, 2019), there are no up-to-date TTEC reviews online. If you are a past or current TTEC customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of TTEC’s features:
- Humanify Connect
- Customer enablement
- Digital adoption
- Workforce optimization
- Journey orchestration
- Artificial Intelligence (AI)
- And more
What is Humanify Connect?
Humanify Connect is TTEC’s omnichannel contact center software that gives users the tools needed to provide customer support upon demand. It includes an all-in-one associate desktop, which allows agents to manage all interaction types, including voice, chat, email, video, social, and short message service (SMS), from a single software interface.
How can TTEC’s AI solutions help my business?
TTEC offers automated customer interactions through AI and machine learning. This means that businesses can enable 24/7 availability across different channels and respond to customer queries at any time. It uses AI to automate some interactions while also enabling human interaction for more complex queries.