UJET is a customer service software that allows users to improve their agent performance via its solutions for chat, image, video, text, and voice. Its features include call routing, real-time metrics, and queue configuration. In this article, we cover UJET reviews and pricing. Ready to get started? Visit its website.
The UJET pricing information is not readily available on its website. However, according to a third-party website, its monthly fees start at $40 per agent.
Ready to get started with UJET? Visit its website.
Top Customer Service Software Providers 2019
Summary of Positive UJET Reviews
Users who gave positive UJET reviews commended its support team for listening to their feedback. Most others appreciate its comprehensive set of features, which provide their desired results, and that it is easy to set up.
“Our reps are truly awesome and I feel very valued by the entire team. They take our feedback very seriously and make sure to keep us updated on the product roadmap. We do regular business reviews, and they always provide helpful and insightful suggestions for us to improve.”
– Lauren Collins
Summary of Negative UJET Reviews
As of the date this article was written (October 16, 2019), there aren’t many negative UJET reviews available online.
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Check out the list below of some of UJET’s features:
- Queue configuration
- Intelligent call routing
- Multiple language and location support
- Real-time performance metrics
- Advanced call management
- And more
Is UJET secure?
Yes, it is, as it provides enterprise-grade security that complies with SOC 2 Type II and HIPAA.
What types of data does UJET capture?
UJET captures various types of data, such as real-time chat or call volume, key statistics, and agent activity. It then generates detailed reports that include key performance metrics.
Here is a list of some of UJET’s popular integrations: