Unify, by Atos, is a contact center and collaboration service provider that helps brands engage with their customers. Its services include inbound, outbound, on-demand and cloud-based contact centers, interactive voice response (IVR), and workforce optimization and management. In this article, we cover Unify reviews and pricing. Ready to get started? Visit its website.
Unify pricing is currently not published on its website. Pricing for similar services ranges from $0 to $29 per month for basic calling services and can go up to $39 to $75 per month for more advanced functionalities, such as multichannel communications and customizable services.
Unify offers inbound contact centers, outbound contact centers, on-demand and cloud contact centers, interactive voice response (IVR), and workforce optimization and management. Interested users may contact Unify to obtain a customized quote based on their specific business requirements.
Ready to get started with Unify? Visit its website.
Top Unify Alternatives 2019
Summary of Unify Reviews
As of the date this article was written (October 15, 2019), there are no up-to-date Unify reviews online. If you are a past or current Unify customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of Unify’s features:
- Interactive voice response (IVR)
- Workforce optimization and management
- Intelligent routing decisions
- Skills-based call routing
- Integrated database and reporting
- Predictive outbound calling
- Call Director
- And more
What specific cloud-based solutions does Unify offer?
Unify’s cloud-based contact center platform provides the following: intelligent skills-based routing for inbound and outbound voice, email, and chat, predictive and blended outbound dialer, integrate IVR front-end and self-service, web-based agenda and management desktops, built-in integration software, customer surveys, and e-learning, among others.
What does the Call Director feature do?
Call Director is an intelligent routing decision that can help provide basic transactional or self-service applications to agents and customers. This allows managers to design call flows and integrate those components into routing and queue processing, including auto-attendant, caller input digit collection, announcements and greetings, and intelligent messages.