UniTel Voice is a voice-over-internet-protocol (VoIP) provider that allows you to add your business number and connect any device to its virtual phone system. It features voicemail transcription, a mobile app, and an auto attendant. Its monthly fees start at $9.99, and it’s best for remote teams and startups.
UniTel Voice Pros and Cons
Easy to set up and utilize
Mobile app has occasional glitches
Helpful customer support team
Poor call quality at times
Who UniTel Voice Is Best For
- Remote teams: UniTel Voice lets you access its platform from anywhere with an internet connection. Whether you are based in an office or on the go with your smartphone, you can manage your inbound and outbound calls.
- Startups: It features powerful yet affordable plans that come with all of its core features and a free professional recording from its voice talent studio. It also offers unlimited call minutes, unlike most VoIP providers that charge per minute.
UniTel Voice Pricing
The UniTel Voice pricing page shows four plans with monthly fees that range from $9.99 to more than $49.99. The main differences between these are the allowed numbers of users and call minutes and access to VoIP device syncing.
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All plans offer one phone number and access to its standard features, such as unlimited call handling, on-hold music, department and employee extensions, call scheduling, a mobile app, and a virtual auto attendant. The following add-ons with either monthly or one-time fees are available: toll-free texting, voicemail transcriptions, and conference calling. You may visit UniTel Voice’s website for the full list of its add-ons and prices.
Businesses that are new to a virtual business phone system may consider subscribing to Start-up. You may add up to three users and consume 500 call minutes. This plan is among the most affordable in the market, allowing small businesses to pay for and utilize only what they need.
If you handle large call volumes, then consider subscribing to this plan. Most VoIP providers charge a per-minute fee, but UniTel Voice’s subscription lets a limitless number of users consume unlimited call minutes.
Office is recommended for those who want to integrate VoIP devices with its services. This plan includes one to five users, where you may add an extra user for $9.99 per month. UniTel Voice offers a wide range of VoIP desk phones, cordless phones, and adaptors that come with additional fees that start at $50.
You may also customize your plan according to your specific needs. Contact the provider to obtain a custom quote.
UniTel Voice Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
UniTel Voice Features
UniTel Voice provides all of its standard features, regardless of your purchased plan. This lets you manage inbound and outbound calls through your softphone or VoIP devices. Here are some of UniTel Voice’s most essential standard and premium features.
UniTel Voice is equipped with a wide range of call management functions like making, receiving, forwarding, and blocking calls. It also features call scheduling capabilities and a Caller ID, among others.
All plans include an auto attendant that manages call routing to the right line for you. This module, which can be completely managed online, greets callers and routes them to the proper phone, voicemail, or extension.
This premium feature, which costs $5 per month, converts your voicemails to text so that you can review them on your computer or cellphone easily. This is ideal for when you are unable to listen to the recording.
Its mobile application, which is compatible with iOS and Android devices, enables you to access its core features from anywhere with a strong Wi-Fi connection. You may receive notifications, put callers on hold, make outbound calls with the use of your business line, and more.
Which VoIP Provider Is Right for You?
Most Helpful UniTel Voice Reviews
Most UniTel Voice reviews online are positive, with users stating that they are impressed with its service, responsive support team, easy-to-use interface, and reasonable pricing. On the other hand, a few mentioned its poor audio quality. However, it should be noted that since it is a VoIP, the user’s Wi-Fi connection affects the app’s performance.
Customer support is knowledgeable and responds fast
“Its customer support is beyond great. I had to use them twice: once for general support and once for technical support. They were fast, knowledgeable, and solved my problem on the first go-round.”
iOS mobile application results in poor audio quality
One user who left a negative review on the App Store mentioned that there are times when he can’t answer calls from the iOS mobile application. He added that he experienced poor audio quality for outgoing calls.
UniTel Voice Frequently Asked Questions (FAQs)
What type of payment does UniTel Voice accept?
UniTel Voice accepts payments made through credit cards, such as Mastercard, American Express, Visa, and Discover.
Can I cancel at any time?
Yes, you can. UniTel Voice doesn’t charge cancelation fees and offers a 30-day money-back guarantee, allowing you a refund if you find yourself unsatisfied with its service.
Am I required to purchase an IP phone?
No, you aren’t, as it allows you to utilize your existing phone lines. Since UniTel Voice is all virtual, you do not need to worry about purchasing, installing, or maintaining a business phone system hardware. However, if you need a VoIP desk or cordless phone, then you may choose from UniTel Voice’s recommended and offered devices.
Our Top VoIP Picks
If you aren’t sure if UniTel Voice is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like call management, call quality, and customer relationship management (CRM) integrations.