Upserve POS (formerly Breadcrumb) is a cloud-based restaurant POS system. Its features include inventory management, recipe costing, menu and table management, online ordering with DoorDash and Grubhub integrations, and a kitchen display system. Upserve POS is best for businesses that prefer using a mobile device to process transactions and users who want a POS app that’s packed with food industry-specific functionalities. Its monthly fees start at $59.
Upserve POS Pros and Cons
Includes advanced table and menu management features
Third-party payment gateway unavailable
Highly-rated customer service
Add-ons can make it expensive in the long run
Can calculate menu profitability off real-time ingredient prices
Who Upserve POS Is Best For
- Businesses that prefer to use a mobile device to process orders and manage stores
- Users who want a POS that has plenty of food industry-specific features like menu and table management, recipe costing, and sales-per-waitstaff reports
Upserve POS Pricing
Upserve POS’s pricing page shows three monthly plans that cost anywhere from $59 to $359, plus fees of $40 to $60 per POS terminal. The main difference between the options is access to premium features like recipe costing, menu optimization, and enterprise account management.
Required Terminal Fees
Enterprise Account Management
Core is Upserve POS’s starter plan, and it includes the following features:
- 24/7 US-based support
- Guest trends
- Offline mode
- Reputation management
- Sales, product, and labor reporting
- Third-party integrations
- Training mode
- Transaction search
- Transparent batch/deposit information
- Upserve Live mobile app (iOS and Android devices)
- Upserve Marketing (rewards and loyalty programs)
- Upserve Payments (EMV)
- Upserve Workforce (staff scheduling)
Pro, its most popular option, adds loyalty rewards and recipe costing to Core’s offering, along with the ability to integrate food supplier lists to your inventory. It also has the following functionalities:
- Customizable rewards
- Guest Lifetime Value (determine how much you’re willing to spend to attract and keep customers)
- Low inventory alerts
- Menu optimization
- One-click purchasing
- Recipe costing
- Server performance tracking
- Upserve Inventory (automated inventory management)
- Upserve Loyalty (custom loyalty program)
- Vendor management
Pro Plus—designed for larger businesses with more complex POS and inventory management needs—covers everything in Pro, plus these features:
- Enterprise account management (dedicated and personalized support)
- Data API (integrate Upserve data with your own tech platforms)
Upserve POS charges extra for its online ordering system (free for the first 12 months, then $99 per month after the introductory period). In addition, it offers its own credit card processing service because it does not allow you to connect a third-party payment gateway. While it does not publicly post rates, we were quoted at 2.4% + 15 cents for swiped transactions and 2.99% + 15 cents for manual entry.
If you want to explore the software before signing up for an account, then you may schedule a free demo.
Upserve POS Alternatives 2020
Restaurants that need a POS that has detailed inventory management and custom reporting features
Users who want a free POS with built-in payments and basic inventory tracking
iPad POS users who also want built-in payment processing and marketing tools
Restaurants that need a POS app with an integrated online ordering system
Quick-service restaurants that want a cloud-based iPad POS
Users who want an all-in-one system that's designed to boost restaurant profits
Upserve POS Features
Upserve POS is designed to modernize and streamline restaurant operations, resulting in exceptional hospitality and improved guest experience. Here are some of the software’s key features:
Inventory management: Upserve POS integrates with many major food suppliers, so you can place orders directly from the app and your inventory will automatically update. Another benefit is that prices remain up-to-date, so you can keep an eye on your menu’s profitability and easily make changes.
Workforce management: The app has employee time and scheduling tools that let you create schedules, send shifts to your staff, view labor costs, and monitor employee time-clock activities.
Marketing and loyalty: Customers can join your loyalty program either via SMS or email or when placing an online order. Rewards are calculated and applied automatically when a client spends a certain amount, when they join the program, or when they like your Facebook page.
Restaurant features: Upserve POS allows you to set up your menu with both forced and optional modifiers, create a detailed floor plan, and install a kitchen display system with a bump bar. For an additional fee, you can set up your own online ordering system or integrate Grubhub, UberEats, DoorDash, and other third-party delivery providers.
Online sales: The software does not provide any ecommerce features or integrations, though it lets you create a custom online ordering system. In addition, Upserve POS has reputation management functions that allow you to gather, read, and respond to all online reviews in one place.
Payment processing: The platform has Europay, Mastercard, and Visa (EMV)-ready solutions that simplify the way restaurants take payments. Its payment processing system allows customers to merge, transfer, or split checks, grant discounts, set automatic gratuities, and process as many credit cards for a single check.
Reports: Upserve POS reports include sales by category, tender type, and comp/void activity, as well as employee labor reports that display all employees’ hours, sales, tips, and earnings for a specific date or date range. The provider also has a wide range of inventory analytics, including supplier expenditure, food costing, profitability, and wastage reports.
Customer service: Phone, live chat, and email support are available 24/7.
Which Restaurant POS Software Provider Is for You?
Most Helpful Upserve POS Reviews
Users who gave positive Upserve POS reviews said that the platform is easy to use and that it provides stellar customer service. On the other hand, those who left negative feedback said that its accounting system needs improvement and that it should integrate with more delivery service providers.
Great customer service
“They appreciate their customers more than any other POS service I’ve ever experienced. They are so friendly, personable, and efficient every time I call with a problem. Their customer service employees are extremely informative and patient with all problems.”
Accounting and billing functionalities need improvement
“The accounting was a huge mess during the transition from Breadcrumb to Upserve. Accounting is done across multiple different platforms with zero communications between the platforms. Billing is also convoluted, and decisions are made without any personal contact with the account holders.”
Upserve POS Frequently Asked Questions (FAQs)
Can I use my own hardware when I convert to Upserve POS?
No, you can’t, because Upserve POS provides its own terminals. You may purchase monitors, stands, readers, and printers from its website (prices range from $3.99 to around $1,830). The Upserve POS team will set these all up.
Can I use the app even without an internet connection?
Yes, you can. Upserve POS’s offline mode allows you to continue serving customers, sending orders to the kitchen, taking credit card payments, and printing receipts. The data will just automatically update when the connection is restored.
How do I ease new hires into the system without disrupting operations?
The platform has a Training Mode, which makes it possible for new staff to use the software’s restaurant features without disrupting services and affecting your reports. Transactions made through this mode aren’t sent to reporting, and credit card swipes are not processed in this access.
Our Top Restaurant POS Software Picks
If you aren’t sure if Upserve POS is right for you, then this article on the best restaurant POS systems examines our top choices. Our team looked at a variety of solutions and narrowed recommendations down based on price, ease of use, and features like inventory management, CRM, employee management, and payment processing.
Disclaimer: The following information was provided by Upserve POS and does not necessarily reflect the views of FitSmallBusiness.com.
What is Upserve POS?
Upserve POS is the industry-leading, cloud-based point-of-sale system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS is easy to use and easy to implement, so you can run smoother shifts and focus on your guest experience. As part of the Upserve Platform, it marries sales to processing data to deliver you rich and actionable insights that help your business improve margins and boost profits.
News & Activity
- Upserve announces Upserve POS, formerly Breadcrumb, the industry’s most reliable point-of-sale now available on Android
- Upserve Announces New CEO Sheryl Hoskins
- Our U.S. based support team is available 24/7/365 to help. With one number 855-664-3887 and one email firstname.lastname@example.org, you can reach out anytime you need assistance, so you always have access to live support.
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants: Upserve POS; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; automated inventory and ordering with Upserve Inventory; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Over 10,000 restaurants use Upserve to manage relationships with more than 57 million active diners, process $10 billion in annual sales, and serve over 36 million meals per month.