Upserve POS (formerly Breadcrumb) is a cloud-based restaurant POS and management system that helps users manage their day-to-day operations. It provides workforce management, inventory services, tableside and online ordering, payment processing, and loyalty programs. Fees range from $59 to $359 per month, and it’s best for restaurateurs and entrepreneurs in the hospitality industry.
Upserve POS Pros and Cons
Diverse and straightforward features
Unreliable offline mode
Intuitive dashboard and easy reporting system
Mobile app is not as good as the desktop program
Great customer service
Limited customization and editing capabilities
Who Upserve POS Is Best For
- Businesses in the restaurant and hospitality industry: Its all-in-one restaurant management solution helps streamline operations. Businesses that benefit from this software include restaurants, bars, cafes, breweries, bakeries, coffee shops, pizzerias, night clubs, quick service, and fine dining establishments.
Upserve POS Pricing
The Upserve POS pricing guide shows three plans: Core ($59 per month + $60 per terminal), Pro ($199 per month + $50 per terminal), and Pro Plus ($359 per month + $40 per terminal). The main differences between these include the availability of menu optimization, server performance, custom reporting, data application programming interface (API), and a customizable rewards program.
POS Terminal Fees
Core is Upserve POS’s most affordable plan. It gives users a wide array of features, such as marketing, workforce and reputation management, campaigns, transaction search, and a live mobile app.
Upserve POS’s most popular plan is Pro, which consists of all the features of Core and includes inventory, online ordering, and customer loyalty programs. It also offers additional components like server performance insights and menu optimization functionalities.
Pro Plus is its most advanced plan. It consists of full-package features and more advanced capabilities, such as custom reporting and API data integration. It also provides users with dedicated support and personalized account management and business consulting.
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Upserve POS Features
The Upserve POS features are designed to modernize and streamline restaurant operations, resulting in exceptional hospitality and improved guest experience. Here are some of Upserve POS’s most important features.
Tableside and Online Ordering
Upserve POS’s tableside function features a 5-inch screen mobile hardware that offers servers with mobility. The convenient handheld device allows them to receive and modify orders, process payments, change prices, and more. Its online ordering function removes additional labor and commission costs, supplies reports and analytics, and connects to its loyalty program and POS system.
Upserve POS has employee time and scheduling tools that let users create schedules, send shifts to their staff, view labor costs, and monitor employee time-clock activities.
Upserve offers Europay, MasterCard, and Visa (EMV)-ready solutions that simplify the way restaurants take payments. Its payment processing system allows customers to merge, transfer, or split checks. It can also process as many credit cards for a single check, grant discounts, and set automatic gratuities.
Upserve’s inventory management services help automate purchasing, reduce waste, cut costs, and keep track of stocks. It also measures the costs and margins for every menu through recipe costing, speeds up stock inventory counting through its in-app bar code scanner, and manages merchandise and suppliers through vendor management and one-click ordering functions.
Which Restaurant POS Is Right for You?
Most Helpful Upserve POS Reviews
Users who left positive Upserve POS reviews like that it has a lot of easy-to-use features, such as menu editing and payment processing. They also appreciate its clean and modern dashboard that captures all information—such as the menu and prices—on one page. However, other users complained about its offline mode not working properly, and its mobile app’s poorer performance when compared to its desktop version.
Easy to use and learn
“I just recently began using Upserve. It was my first time using this system, and I was very happy at how easy it has been to learn how to use it. I love how easy it is for me to manage and monitor my sales and activities remotely using its website or the app.”
Not the best solution for bars
“This is not great for bars. Hidden fees are a bummer. I wish we knew this platform was more for restaurants. We are a brewery taproom and cannot have servers log in individually because transferring tabs at the end of a shift is a nightmare. We had to create one login for all servers for everyone to see tabs.”
Upserve POS Frequently Asked Questions (FAQs)
What reports can Upserve POS generate?
It can provide sales reports, voids, complementary transactions, check details, labor costs, payments, product mixes, subscriptions, live reports, and accounting exports like QuickBooks.
Can users utilize their old hardware when they convert to Upserve POS?
No, they can’t since it provides its own terminals. Users may purchase monitors, stands, readers, and printers from its website, and then the Upserve POS team will set it all up.
Does Upserve POS accept international cards?
It depends on the card. Most cards that bear the Visa, Mastercard, American Express, and Discover logos are usually accepted. Nonbranded cards that ask for a pin and are not associated with the above major credit card networks are not supported.
Our Top POS Software Picks
If you aren’t sure if Upserve POS is right for you, this article on the 8 Best POS Systems for Small Business 2019 is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and customer support.
Disclaimer: The following information was provided by Upserve POS and does not necessarily reflect the views of FitSmallBusiness.com.
What is Upserve POS?
Upserve POS is the industry-leading, cloud-based point-of-sale system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS is easy to use and easy to implement, so you can run smoother shifts and focus on your guest experience. As part of the Upserve Platform, it marries sales to processing data to deliver you rich and actionable insights that help your business improve margins and boost profits.
News & Activity
- Upserve announces Upserve POS, formerly Breadcrumb, the industry’s most reliable point-of-sale now available on Android
- Upserve Announces New CEO Sheryl Hoskins
- Our U.S. based support team is available 24/7/365 to help. With one number 855-664-3887 and one email firstname.lastname@example.org, you can reach out anytime you need assistance, so you always have access to live support.
Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants: Upserve POS; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; automated inventory and ordering with Upserve Inventory; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Over 10,000 restaurants use Upserve to manage relationships with more than 57 million active diners, process $10 billion in annual sales, and serve over 36 million meals per month.