VirtualPBX offers cloud-based voice-over-internet-protocol (VoIP) solutions to help users seamlessly monitor voicemails, transmit phone calls, and more. Monthly prices for its Unlimited Minutes plans start at $24.99 per user (for two to 99 users), and it’s best for solopreneurs and businesses that need a customizable unified telecommunication system.
VirtualPBX Pros and Cons
Intuitive and easy to use
Complicated fax system
Functional and flexible
Voice-to-email service needs improvement
Excellent customer service
Who VirtualPBX Is Best For
- Solopreneurs: VirtualPBX can help solopreneurs who need a dedicated business phone number to grow their businesses.
- Small to medium-sized businesses: VirtualPBX’s VoIP systems for small to medium enterprises (SMEs) include advanced features, such as ring groups and audio conferencing, to keep teams connected and productive.
- Large scale enterprises: VirtualPBX can accommodate multinational enterprise call centers that need to handle a large volume of inbound calls every day.
The VirtualPBX pricing guide shows two plans, each with three tiers: Unlimited Minutes for two to 99 users (ranges from $24.99 to $39.99 per user, per month) and Pay Per Minute (ranges from $12.99 to $39.99 per month). The main differences between these include the allocation of toll-free numbers and access to VoIP phones.
Unlimited Minutes (for 2 to 99 Seats)*
$24.99 per user
$19.99 per user
$29.99 per user
$24.99 per user
$39.99 per user
$32.99 per user
Pay Per Minute
Want the best balance of features and price? Check out Nextiva.
*VirtualPBX also offers subscription options for users who need either only one seat or more than 100 seats. Visit its website to check its latest plans and prices.
Users may improve the functionalities of their VoIP system, depending on the plan type, with the following VirtualPBX’s add-ons: priority support ($99 per month for Advanced subscribers), private storage integration ($99 per month for 1,000 Minutes subscribers or $199 per month for Advanced and Enterprise users) and an additional VoIP phone ($4.99 per unit).
Unlimited Minutes – Essentials
The Essentials plan comes with unlimited local minutes,100 toll-free minutes, one webphone, and one VoIP phone per user, and two local or toll-free numbers. Its features include auto attendant, ring groups, Zapier integration, audio conferencing, call forwarding, and paperless fax.
Unlimited Minutes – Advanced
Advanced includes all Essentials’ features and comes with 1,000 toll-free minutes, plus the following functionalities: automatic call distribution (ACD) queues, call recording, and application programming interface (API) access.
Unlimited Minutes – Enterprise
In addition to all Advanced’s features, Enterprise consists of 2,500 toll-free minutes and additional capabilities, such as webhooks, external storage, customer relationship management (CRM) integration, and priority support.
Pay Per Minute – 300 Minutes
This plan comes with 300 local and toll-free minutes, one webphone per user, and one local or toll-free number. Its features include auto attendant, ring groups, Zapier integration, audio conferencing, call forwarding, and paperless fax. Those who require a VoIP phone may purchase one for $4.99 per unit.
Pay Per Minute – 500 Minutes
This plan has all the features of the 300 minutes plan and the following functionalities: 500 local and toll-free minutes and access to ACD queues.
Pay Per Minute – 1,000 Minutes
If you need 1,000 local and toll-free minutes, then this plan is for you. Apart from all the features of the 500 minutes plan, it includes advanced capabilities, such as call recording, API access, webhooks, and external storage.
Popular VoIP Software 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
VirtualPBX’s features are designed to help users improve the functionality of their VoIP solution, whether it’s for a single entrepreneur or multinational enterprise call centers. As a customizable VOIP system, users may configure VirtualPBX’s features based on their unique needs. Some of its functionalities are discussed below.
Auto attendant is a feature that transfers an incoming call to an extension without the need for a receptionist or a telephone operator. This functionality is best for those who want to save costs by not hiring a dedicated receptionist.
With VirtualPBX’s ring groups, users may put certain phones into a group to share the distribution of incoming calls among members. When a customer calls, extensions in the group will then simultaneously ring until a member answers the call.
Audio conferencing enables multiple users on multiple phones to connect on the same call, improving the communication process. Any member of the organization can instantly initiate audio conference calls from anywhere.
Companies utilize ACD queues to distribute incoming calls to a group of users. It is a more advanced version of ring groups, and it is ideal for enterprises that handle large volumes of inbound calls every day.
Which VoIP Provider Is Right for You?
Most Helpful VirtualPBX Reviews
Users who gave positive VirtualPBX reviews mentioned that it is an easy-to-use and flexible solution for making and receiving calls. Many of them like that it allows calls to be directly rerouted to their cellphones while some commended its responsive customer support team. Meanwhile, those who left negative VirtualPBX reviews said that its fax system is a bit complicated and that it doesn’t allow them to use a single email for multiple voice messages.
Flexible and easy to use
“I have been using the VirtualPBX system for about 10 years. It is a powerful platform for me to conduct my business. I have been more than satisfied with the features I use. I’m not a techy guy, but it’s easy for me to navigate around and get things done. When I get stuck with something, its amazing 24-hour technical assistance team is friendly and on top of getting me through it. I have barely scratched the surface of its capabilities, and it’s been more than enough.”
Complicated fax system
“Its fax can become complex. However, after using it for a while, it has become easier. I wish the fax system was easier, though. Also, for some reason, I can’t use the same email for voicemails. I would like the option to use a single email for multiple voice message.”
VirtualPBX Frequently Asked Questions (FAQs)
What VoIP phone providers does VirtualPBX support?
VirtualPBX supports the following VoIP phone providers: Yealink, Grandstream, Cisco, and Polycom. Additionally, its team can also help you convert your existing hardware into a full-featured VoIP system.
Can I make international calls using VirtualPBX?
Yes, you can. International calls made with its platform are charged per minute based on its international rates.
Can I set up call recordings that are routed directly to extensions?
You can enable recording for calls that are routed directly to extensions. Just log into your VirtualPBX account, go to the “Admin” tab, hit the recording link in the gray box, choose your desired options, and then click “Update.”
Our Top VoIP Provider Picks
If you aren’t sure that VirtualPBX is right for you, then this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. In this guide, we looked at a variety of solutions and narrowed down our recommendations based on price and features.
Disclaimer: The following information was provided by VirtualPBX and does not necessarily reflect the views of FitSmallBusiness.com.
What is VirtualPBX?
VirtualPBX is a hosted VoIP service provider for small, medium, and enterprise companies.
VirtualPBX News & Activity
- 2019 INTERNET TELEPHONY Product of the Year – TMC and Internet Telephony
- 2018 VirtualPBX Web Phone Wins WebRTC Product of the Year – TMC WebRTC World
- 2018 Unified Communications Solution of the Year Award – Mobile Breakthrough Awards
- 2018 Top Ten VoIP Solution Provider – Enterprise Networking Mag
- 2018 4G LTE Mobile Wins Product of the Year Award – TMC & Unified Communications
- 2018 Dash Wins Internet Telephony Product of the Year Award – TMC and Internet Telephony
- 2017 50 Innovative Companies to Watch – The Silicon Review
- 2017 10 Fastest Growing Unified Communication Providers – Insights Success
- 2017 Top 25 Contact Center Technology Solution Providers – CIO Applications
- 2016 20 Most Promising Telecom Providers – CIO Review
- 2016 10 Fastest Growing Telecommunications Companies – Silicon Review
VirtualPBX Customer Service
Our US-based technical support is available 24/7 to answer your questions via telephone, email, and live chat. Our A+ BBB rating leads the telephony industry in customer service quality and reliability.