Vocalcom is artificial intelligence (AI)-powered omnichannel cloud contact center that helps businesses provide customer service. It supports voice, chat, email, short message service (SMS), Twitter, and Facebook communications, including video and co-browsing support. In this article, we cover Vocalcom reviews and pricing. Ready to get started? Request a demo.
Vocalcom pricing is composed of four plans: Click2Start ($45/user/month), Business Plus ($75/user/month) Enterprise ($99/user/month), and Unlimited Power ($135/user/month). The main differences between the plans include the number of agents allowed as well as access to premium features such as CRM Auto-sync, social CRM desktop integration, unlimited emails, and speech analytics.
Social CRM Desktop Integration
*All plans are paid in full at the start of the billing cycle.
Ready to get started with Vocalcom? Request a demo.
Top Vocalcom Alternatives 2019
Summary of Vocalcom Reviews
As of the date that this article was written (September 2, 2019), there are no up-to-date Vocalcom reviews available online. If you are a past or current Vocalcom customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of Vocalcom’s features:
- Smart routing
- Real-time collaboration
- Multichannel virtual queueing
- Advanced voice interaction
- Real-time active blending
- Omnichannel support
- Text and speech analytics
- And more
What are the hardware requirements for Vocalcom to work?
Vocalcom does not require any special phones or hardware, nor any background in coding.
What is smart routing?
Vocalcom’s smart routing routes customers based on visual interactive voice response (IVR) selections, customer data, value or history, agent skills or availability, and other factors. This increases contact resolution by 70% and reduces average handle time to 53 seconds.
Here is a list of some of Vocalcom’s popular integrations: