VoiceNation is a live answering service company that provides US-based agents for your call handling needs. It features call patching, live chat, disaster recovery, and order processing. Its standard monthly fees start at $50, and it’s best for law firms, medical service providers, and real estate professionals.
VoiceNation Pros and Cons
Virtual receptionists answer calls quickly
Inaccurate call transcriptions at times
Not suitable for those with tight budgets
Responsive customer support team
Who VoiceNation is Best For
- Law firms: VoiceNation’s virtual receptionists can receive calls, schedule appointments, and forward urgent calls for law firms. They can also adjust scripts for specialized law practices such as criminal, environmental, labor, intellectual property, and healthcare law.
- Medical services: VoiceNation complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to ensure the confidentiality of medical information that patients give during calls.
- Real estate professionals: Its virtual receptionists can perform important functions in real estate businesses such as lead capture and appointment scheduling. Users may access information on captured leads through the platform’s online dashboard.
The VoiceNation pricing page shows four plans with monthly fees that range from $50 to $595 ($30 to $525, during the first year). The main differences between the plans are the number of monthly call minutes and access to advanced features like appointment scheduling and custom call scripts. Excess minutes beyond your monthly allocation cost $1.75/minute.
30 for 30
Last updated on 04/02/2020
30 for 30
VoiceNation’s base plan allows up to thirty minutes of calls per month and can accommodate up to five users. It also comes with standard features such as instant activation, message delivery by email and SMS, basic consultation, call analytics, an artificial intelligence (AI)-driven call answering system, and an Android and iOS-compatible mobile app.
The Business plan allows you to register an unlimited number of users and includes up to 50 monthly call minutes. It also gives access to premium functions and services, including appointment scheduling through Calendly, custom scripting, call patching, on-call schedule management, and 24/7 live answering. Those subscribed under this plan will be provided with a dedicated account manager.
This plan offers all of the Business plan’s inclusions and 150 minutes of calls every month.
If you handle a large call volume, then Executive is for you. This option comes with 350 monthly call minutes and access to all of Business’s and Professional’s inclusions such as order processing, disaster recovery, and bilingual answering services.
VoiceNation offers answering services that provide professional US-based virtual receptionists who handle calls according to your preferences and needs. Below are some of VoiceNation’s most essential features.
Through its call patching feature, VoiceNation’s live operators are able to answer your calls, put callers on hold, and then forward them to you. You may easily set up which calls you want to patch and manage your on-call schedule through the online dashboard. Those who utilize their mobile phones often may turn the service on and off from anywhere through its app.
Through VoiceNation’s 24/7 virtual receptionists, you can process orders even during off-hours, holidays, or when your sales team isn’t available. You may collaborate with VoiceNation’s virtual receptionists in designing an order processing plan, whether you’ll allow them to log into your site or direct them to your online sales order form.
VoiceNation lets you create a disaster recovery plan to ensure that no calls are missed, even in times of calamities or other business disruptions. It also allows you to publish an emergency hotline number, where your employees can share updates and track when they can safely come back to work.
Apart from calls, its team may answer web chats and send those messages to you through email. You can set whether you want them to answer all or some of your chats through the Live Chat portal. This service is priced on a per-chat model.
Most Helpful VoiceNation Reviews
Most VoiceNation reviews online are positive. A lot of users appreciate its customer support representatives as they are always responsive and able to provide helpful suggestions. Some added that its services are top-notch, delivering more than what they promised.
Meanwhile, there aren’t many negative reviews available. Others mentioned that its prices are a bit expensive for their needs and budget; however, it should be noted that they still consider its services once their need arises.
Helpful and knowledgeable customer support team
One user who left a positive review of VoiceNation on Trustpilot commended its customer support team for being responsive, supportive, and knowledgeable. She shared that they quickly address all of her needs and provide helpful recommendations.
Fees are a bit expensive but will consider the company when the need increases
As of the date this article was written (March 26, 2020), there are very few negative VoiceNation reviews online. One user said that its services are a bit pricey for her, as her need for these is too low. However, she mentioned that she still considers revisiting its services once her need for these increases.
VoiceNation Frequently Asked Questions (FAQs)
What tasks can VoiceNation’s virtual receptionists perform?
VoiceNation’s virtual receptionists can perform basic tasks over the phone such as call answering, lead capture, and simple order processing. They can also forward messages into the users’ dashboards and patch calls to their team members if needed.
Do VoiceNation users need to utilize their own phone numbers?
VoiceNation users may choose a toll-free or local number. For outgoing calls, they can use the mobile app, which uses VoiceNation’s own phone number.
How can VoiceNation users review calls?
VoiceNation users can review calls through different methods such as email, mobile app, voicemail, or the platform’s online dashboard. They may choose to receive the call recordings or transcriptions.
VoiceNation offers straightforward answering services that help you ensure that you do not miss any message or sale. Its plans are inclusive of valuable services—that other providers charge extra fees for—such as call patching.
Additionally, it is impressive that there aren’t any recent negative reviews about the company online. Though some find its prices to be on the steeper side, others emphasized that it is worth it for the quality of service that they deliver. Take note that it can be more expensive to hire an employee to do the tasks its receptionists are handling for you. VoiceNation also provides its receptionists with ongoing industry training, including staff development, and continuing education.
If you aren’t sure if VoiceNation is right for you, this article on the best answering services is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like customer support and an auto attendant.
Disclaimer: The following information was provided by VoiceNation and does not necessarily reflect the views of FitSmallBusiness.com.
What is VoiceNation?
VoiceNation is an award-winning live answering service. Our 100% US-based operators are highly trained and skilled to grow small businesses by answering calls 24/7/365. Our proprietary software allows for the fastest call handling and allows our operators to take detailed messages that are sent directly to businesses through text, email our online dashboard and mobile app. We have helped thousands of businesses grow with incredible features like appointment scheduling, order processing, call screening and bilingual operators. Business owners can customize their scripts, so we act as virtual assistants from “hello” to “goodbye.”
“As a top answering service in the industry, we’ve helped thousands of clients capture more leads and increase sales. We created in-house technology that’s smart, savvy and allows for customization so our operators answer the phone like our clients do. We scout friendly, professional talent and then we train our operators for weeks so they are knowledgeable in all of our accounts. We know it can be intimidating for business owners to hand over their phone lines to a third party, so we have built our answering service to be an extension of those businesses.”
VoiceNation Customer Service
We have the best customer service in the business! When signing up for VoiceNation’s affordable plans, business owners are walked through account set up with onboarding specialists, so new customers can make the most out of their account. After that, customers are given a dedicated account manager. If a customer ever has a question, concern or just wants to check in, help just a call away!
VoiceNation Unique Features
VoiceNation has the best features in the live answering industry! We offer 24/7 call answering, that includes weekends and holidays! We help qualify leads, screen calls, take detailed messages, offer bilingual operators at no additional cost, schedule appointments, process online orders and answer customers’ frequently asked questions! Thanks to our award-winning, proprietary software, we can tailor our call answering for all industries! We can perform patient intake for medical offices, perform legal intake for law firms, share property listings for real estate agents and so much more!