VoiceNation is an answering service provider designed to match the communication needs of businesses of all sizes. It offers users with solutions for message-taking, live receptionists, on-call schedule management, message delivery, and voicemail. In this article, we cover VoiceNation reviews and pricing. Ready to get started? Get a free trial.
VoiceNation pricing is based on four paid plans: 30 for 30 ($50/month), Business ($85/month), Professional ($255/month), and Executive ($595/month). There are no set up fees. The main differences between the plans include the number of free minutes, as well as access to advanced features such as call scheduling, appointment scheduling, custom call scripts, and more.
30 for 30
*VoiceNation offers the following special pricing for the first year of subscription: Start Up ($30/month), Overflow ($75/month), Part-time ($225/month), and Full-time ($525/month). After the first year, the abovementioned standard rates apply.
VoiceNation also offers custom call answering plans with no contracts, no call forwarding fees, and no holiday or after-hours fees. Interested users may contact the company’s sales team for more details.
Ready to get started with VoiceNation? Get a free trial.
Summary of Positive VoiceNation Reviews
Users who gave positive VoiceNation reviews said that its dashboard is very intuitive. Most of them are very delighted with its affordable and flexible plans. Some of them consider VoiceNation as a cost-effective solution for answering client calls and tracking messages. The smooth onboarding process and commendable customer support were also cited.
One user who gave a positive VoiceNation review on Trust Pilot said that it has been a huge help to their business when it comes to answering calls and tracking messages. She added that she found it easy to adjust scripts whenever she needed to and that its call screening function is fantastic. She also commended its responsive customer support team.
Summary of Negative VoiceNation Reviews
As of the date this article was written (July 2, 2019), there are only a few negative VoiceNation reviews online. Although some users reported minor technical issues, they said that they were immediately resolved by VoiceNation’s support team.
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Check out the list below of some of VoiceNation’s features:
- 24/7 live answering
- Instant online activation
- Call patching and forwarding
- Local or toll-free numbers
- On-call schedule management
- Call usage reports
- Message delivery by email and SMS
- And more
What does ‘live answering service’ mean?
Live answering machine means that there are actual people answering customer service calls, not just robots or prerecorded messages.
What is the advantage of having a bilingual virtual receptionist?
The bilingual virtual receptionist allows the users to reach a wider demographic. This is a free service included in the paid plans.
Here is a list of some of VoiceNation’s popular integrations:
Disclaimer: The following information was provided by VoiceNation and does not necessarily reflect the views of FitSmallBusiness.com.
“As a top answering service in the industry, we’ve helped thousands of clients capture more leads and increase sales. We created in-house technology that’s smart, savvy and allows for customization so our operators answer the phone like our clients do. We scout friendly, professional talent and then we train our operators for weeks so they are knowledgeable in all of our accounts. We know it can be intimidating for business owners to hand over their phone lines to a third party, so we have built our answering service to be an extension of those businesses.”