Vonage is a voice-over-internet-protocol (VoIP) provider that offers business phone systems, contact centers, communications application programming interfaces (APIs), and more. It features call management, video collaboration, and real-time transcription. Its unified communications product has monthly fees that start at $19.99 per line, and it’s best for remote teams and businesses that handle large call volumes.
Vonage Pros and Cons
Intuitive and easy to set up
Poor customer support
Excellent call quality
Occasional program crashes and call disconnections
Who Vonage Is Best For
- Remote teams: Vonage’s base plan features basic call management and team collaboration functions designed for remote teams. You can access its platform on desktop and mobile devices, allowing you to communicate with your teammates and handle messages and calls anywhere with an internet connection.
- Businesses that handle large call volumes: All Vonage’s plans include unlimited call minutes and text messages within the United States and Canada, unlike other providers who charge per minute or text. It also comes with useful capabilities, such as voicemails and an automated attendant, that help you avoid missing your customers’ messages.
The Vonage pricing page for its unified communications product shows three plans that have monthly fees that start at $19.99. The main differences between these options are the target users and access to premium features, such as on-demand call recording and a visual voicemail. You may also add a paperless fax function for $14.99 per month.
Starts at $19.99
Starts at $29.99
Traditional office environments
Starts at $39.99
Businesses who need to unify their communications
*Prices exclude taxes and other fees. Discounts are provided to those who subscribe with five or more lines.
Mobile—Vonage’s entry-level plan—comes with unlimited calling and short message service (SMS) within the US and Canada, phone number porting, voicemail-to-email transcription, music-on-hold, team messaging, access to its mobile and desktop apps, and more. This is recommended for remote teams who need a VoIP app with basic call management and team collaboration features.
This subscription offers all of Mobile’s inclusions and provides access to premium functions like customer relationship management (CRM) integration tools, chat, video conferencing, file sharing to desktop and mobile devices for up to 100 people, and a multilevel auto attendant. Premium is most suitable for businesses with traditional office environments that need more capabilities—such as chat and video conferencing—to collaborate with their teams better.
If your business does not have a dedicated information technology (IT) team or personnel and needs a guided setup to unify communication channels, then Advanced is for you. It offers all of Vonage’s tools and services plus onboarding support, call recording (15 hours per month), and a visual voicemail.
Vonage Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Vonage lets businesses and remote teams simplify their communications, such as fax, chat, messaging, voice and video calling, to a unified solution. Below are some of Vonage’s most essential features.
Vonage allows you to make and receive calls with the use of an internet connection. It also provides a wide range of call management features, such as call monitoring, click-to-dial, call flip, and a virtual receptionist.
You may collaborate with teammates and conduct video meetings, webinars, and training easily for up to 100 attendees through its desktop and mobile apps. Its platform also lets you record and share your meetings.
This feature enables you to customize your cloud-based tools and phone numbers to match your workflow needs. You can manage programmatic call routing, real-time transcription, custom communications apps and voice and messaging workflows, chatbot enablement, and integrations with third-party systems.
SmartWAN is Vonage’s software-defined wide area network (SD-WAN) solution that features bandwidth prioritization, encryption, firewall optimization, congestion prevention, performance statistics, and more. This helps ensure optimal communication quality and minimize service disruptions.
Apart from ensuring maximum service up-time, having an SD-WAN technology is a great advantage for businesses that are comfortable with adopting cloud-based tools and services as it eliminates multiprotocol label switching (MPLS) costs. Apart from providing an affordable and flexible hybrid of networks when compared to traditional business phone systems, I like that Vonage’s SmartWAN recognizes more than 2,000 application routes and allows traffic prioritization by application. Its processes also involve constant monitoring of the best possible path for real-time communication.
Which VoIP Provider Is Right for You?
Most Helpful Vonage Reviews
Users who left positive Vonage reviews online commended its comprehensive platform and reliable services. Most of them are impressed with its wide range of features and call quality. Meanwhile, those who gave negative reviews complained about its poor customer support and some issues they experienced like program crashes and call disconnections.
Robust and has competitive rates
“This Amazon-backed VoIP service is very robust—the closest to instant calling—and is competitively priced. The platform offers voice, chat, texting, and video calls from a desktop or mobile application that works only over the internet. This has been a seamless transition for our company, and they are very flexible with adjusting extensions for each employee.”
Unstable and has issues, such as program crashes
“Some of the features are not so simple to set up or even turn off. The web launcher, for example, I’ve never gotten to work properly. Also, it can be fickle with your network, if it doesn’t like something about it, the program will immediately crash and I still haven’t found the issue that caused that one.”
Vonage Frequently Asked Questions (FAQs)
Does Vonage integrate with third-party applications?
Yes, it integrates with widely-used applications, such as Salesforce, Zendesk, G Suite, HubSpot, Office 365, Slack, Microsoft Dynamics, and Zoho CRM. You may check out its website for a complete list of third-party integrations.
Can I purchase hardware from Vonage?
Yes, you can. It offers popular hardware from Yealink, Polycom, Panasonic, and Netgear. Vonage also offers a full refund if the hardware is returned within 30 days of cancellation.
What type of payment does Vonage accept?
Vonage accepts payments made through credit cards.
Vonage offers a scalable and robust business phone system for those who are ready to switch to cloud-based solutions. Apart from its unified communications product, it also offers communications APIs and contact centers. Along with its offerings for various needs, most users also appreciate its excellent call quality and the availability of essential features, including messaging channels and team collaboration functions.
Take note that their published pricing is exclusive of taxes and other fees. Some pointed out that these made prices steeper than its competition, but most users said that it is worth it. Also like similar providers, there are occasional service disruptions. However, some users commented that this is very rare.
If you aren’t sure if Vonage is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like call management, call quality, and CRM integrations.