Vonage is a cloud-based voice-over-internet-protocol (VoIP) provider that caters to all business sizes and industries. It features unlimited calling and short message service (SMS), desktop plugins, voicemail-to-email functionality, mobile apps, and more. In this article, we cover Vonage’s features, pricing, customer service, and user reviews. Ready to get started? Click the button below to start your free trial.
Which VoIP Provider Is Right For You?
Vonage pricing (Business Cloud) offers three subscription plans. The main differences between the plans is access to premium features, such as a multilevel auto attendant, video conferencing, and call recording. Here’s a look at Vonage plans and pricing.
- Mobile: From $19.99 per line, per month
- Premium: From $29.99 per line, per month
- Advanced: From $39.99 per line, per month
Vonage’s entry-level Mobile plan includes unlimited calling, a local phone number, voicemail-to-email transcription, and on-hold music for $19.99 per user, per month, as well as call management tools like caller ID, call screening, and call hold. This plan is best for distributed teams wanting a VoIP app with team collaboration features, but who only need a VoIP phone system with basic call management tools.
Vonage Premium adds video conferencing, chat, and file-sharing to desktop and mobile devices for up to 100 people. This level also adds a multilevel auto attendant and CRM integration tools for $29.99 per user, per month. This package is best suited for businesses with off-site workers wanting to add video conferencing and chat to their team collaboration tools.
Vonage Advanced adds onboarding support and visual voicemail to the list of its mobile and business phone features. It also includes 15 hours per month of on-demand call recording that allows employees to decide when they want to record calls for $39.99 per user, per month. The Advanced package is ideal if you do not have a dedicated information technology (IT) person in your company and need guided setup help directly from the company.
(per line, per month)
Music on Hold
On-demand Call Recording
Vonage’s features vary by plan, but here are some of the things it has to offer:
- Unlimited domestic calling
- Business texting
- Local phone number
- Video conferencing
- Mobile app
- 24/7 customer support
- CRM integration
- Slack integration
Here is a list of some of Vonage’s popular integrations:
- Microsoft Dynamics
- Office 365
- G Suite
- Zoho CRM
- And more
Summary of Positive Reviews
Users who gave Vonage a positive review said that the system is easy to set up and use. Many also commended the clarity of the calls as well as the convenience of being able to log in from any device. Others find the web portal for management to be quite efficient. Several users have also commended the mobile app as being intuitive and effective.
Summary of Negative Reviews
It seems that several of our readers have experienced technical problems while using Vonage. They find that the audio quality can be inconsistent at times and that there are other bugs and glitches found when using the phone service. One user even found that his incoming calls were being sent to another company.
Ease of Use
Many Vonage customers find the solution to be incredibly easy to use. If you subscribe to the Advanced version of the service, you get guided help to configuring and deploying the service. Many customers who have opted for this package say that it has saved them a great deal of time and effort.
Opinions on Vonage’s customer support are mixed. On the one hand, some online reviews praise the company for offering live phone support seven days a week. However, they sometimes find that the support agents can be unhelpful when they reach out. It seems that the quality of Vonage’s customer support comes down to the competence of the individual agent.
Industry and Business Size
We compiled user review data from across the internet to look at the typical ratings breakdown for users of Vonage. Here are some key takeaways from that data:
- 81% of users rated it 4 stars or above
- Less than 5% of users rated it 2 stars or lower
- Most common business size is one to 50
- Most common industries are computer software and financial services
Can customers use their existing phones?
What type of internet connection do users need to run Vonage?
According to the website, Vonage requires a high-speed internet connection.
How is Vonage different from my landline phone setup?
The biggest difference between Vonage and a landline system is that Vonage works over the internet. Vonage and other VoIP services transmit calls as data over the web rather than the over traditional copper landlines.
Our Top VoIP Provider Picks
If you aren’t sure if Vonage is the right choice for your business, we suggest looking at our article on the 6 Best VoIP Services for Small Businesses. Our team looked at the best services on the market and narrowed down our picks based on pricing, feature set, and customer support.