Voxbone is a carrier-grade voice-over-internet-protocol (VoIP) provider that helps improve business communication systems through its enterprise-ready messaging and voice services. Its features include instant phone numbers, session initiation protocol (SIP) trunking, and two-way voice and text. Its services are available on a pay-as-you-go basis, and it’s ideal for any business and communications providers and resellers.
Voxbone Pros and Cons
Knowledge sharing system is not that great
Good invoicing process
Excellent customer service
Who Voxbone Is Best For
- Businesses of all sizes: Voxbone’s enterprise-grade cloud voice and messaging services help businesses increase the efficiency of their communication systems.
- Communications providers and resellers: It offers telecom resellers with pay-monthly tiered discounts to help them avoid making huge investments in their backbone operations.
The Voxbone pricing guide shows that its services are available on a pay-as-you-go basis. Similar providers usually charge around $20-$100 per month for basic packages while more advanced solutions can cost anywhere from $500-$1,000-plus per month. Those interested may contact Voxbone to request prices.
Want the best balance of features and price? Check out Nextiva.
Pay-as-You-Go Pricing Model
Voxbone has a usage-based pay-as-you-go pricing model for businesses that directly consume its services, which means that they are not required to sign up for a long-term contract. Meanwhile, it offers scaling discounts on its voice and short message service (SMS) services to all other customers.
Popular VoIP Software 2020
Voxbone’s features are designed to help users boost their productivity and improve communication and collaboration with their clients and vendors. Here’s a breakdown of Voxbone’s major functionalities, with the advantages of each.
Voxbone covers more than 65 countries and more than 10,000 locations, and its SIP trunking feature allows users to make local calls in locations where they don’t have a physical presence. Users gain complete access to national numbering plans on outbound calls in locations that are relevant to their businesses.
Thanks to Voxbone’s two-way SMS, users may take conversations offline on the same phone number that they use for voice. This allows them to improve their omnichannel marketing and sales support.
Instant Phone Numbers
Users get instant access to verified, high-quality local, national, and toll-free phone numbers, allowing them to expand their local or global presence effectively.
Insights and Reporting
Voxbone’s reporting intelligence helps users generate smart data-driven insights and call-tracking statistics in real-time. Every call detail record (CDR) is displayed comprehensively as users make and receive calls.
Most Helpful Voxbone Reviews
Users who gave positive Voxbone reviews mentioned that its website is easy to use. Many of them said that its invoice processing system is excellent while some commended its reliable customer service. Meanwhile, those who left negative Voxbone reviews noted that its knowledge sharing system is not that great.
Great customer service
“I like Voxbone’s great customer service and ease of use of the website. Rarely have I had an escalation that was not resolved via email or bridging a member of the team for a phone call.”
Knowledge sharing system needs improvement
“Account management has changed, but that is not an issue. The problem is with the knowledge share of the account.”
Voxbone Frequently Asked Questions (FAQs)
Can I use my own number?
Yes, you can. Voxbone allows users to port numbers in more than 40 countries.
Can Voxbone transcribe calls?
Yes, it can. Its speech analytics feature allows users to enable automatic transcription for all calls.
How do I score Voxbone’s scaling discounts?
To get its scaling discounts, purchase its service, use it, and then as your usage grows, the provider will reduce your number rental and per-minute fees automatically.
Our Top VoIP Provider Picks
If you aren’t sure that Voxbone is right for you, then this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. In this guide, we looked at a variety of solutions and narrowed down our recommendations based on price and features.