Web+Center is a suite of open source and web-based help desk applications from Internet Software Services. Its key features include email-to-case functionality, geo-location tracking, account management, case scheduling and routing, and more. In this article, we cover Web+Center reviews and pricing. Ready to get started? Sign up for free.
Web+Center pricing comes with a free option and four licensing fees: Cloud-Hosted Edition ($25/tech/month), Small Business Edition (starts at $300/3 techs), Enterprise Edition (starts at $1,500/5 techs), and Unlimited Techs Edition ($15,000). The main differences between the plans are the number of techs and annual support fees.
|Cloud Hosted Edition|
|Small Business Edition|
|Unlimited Techs Edition|
Web+Center’s free edition comes with 2 tech licenses, unlimited customers and cases/tickets, and a full Web+Center suite. Its Cloud-Hosted edition has a required $75 setup fee.
Web+Center also has on-site license rental options through its Software Key License Rental program. Prices start at $11/month for 3 techs with unlimited customers.
Web+Center offers 30% discount to educational and nonprofit charity organizations. Interested users may contact its sales team directly to request for a quotation.
Ready to get started with Web+Center? Sign up for free.
Popular Help Desk Software 2019
Help Desk Software
Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
Summary of Positive Web+Center Reviews
Users who gave Web+Center a positive review said that the program is effective in tracking and managing facility, fleet, and IT issues and solutions. They also added that with its open source feature, they are able to add modules to create a customized package suited to their company needs.
One user who gave Web+Center a positive review on TrustRadius said the software allows them to track their tech support’s productivity. He added that its automated text and email alerts help their techs work on reported issues immediately. He mentioned that the software keeps a searchable knowledge base of all past issues, making it easy for them to search for solutions to recurring issues.
Summary of Negative Web+Center Reviews
As of the date this article was written (3/21/19), there are very few negative user reviews of Web+Center online. One user suggested creating a mobile app. It is notable, however, that most users are happy with the software in general.
Top Help Desk Software Pick from Fit Small Business
Best Help Desk Software for Small Businesses — Delivering exceptional customer service is essential to the health of any small business and help desk software helps users manage customer inquiries and issues more effectively. In this guide, we looked at the industry leaders and up-and-comers and found Freshdesk, HappyFox, and Zendesk.
Check out the list below of some of Web+Center’s features:
- Open Source
- Email-to-Case Feature
- Geo-location Tracking
- Account Management
- Asset Tracking and Management
- Case Scheduling and Routing
- Industry-standard Backend Database Support
Does Web+Center have compatibility issues with any browser or hardware?
No. Web+Center is compatible and can run on PC, Mac, smartphones, tablets, and via any browser.
What kind of tech support does Web+Center provide?
Web+Center provides users with optimal support and services that are accessible by phone or email. It US-based support and development engineers, all in SF Bay Area and Silicon Valley, California USA.
Here is a list of some of Web+Center’s popular integrations: