Wix Answers is a help desk and customer support software that has a built-in call center solutions. Its features and solutions include smart suggestions, interactive voice response (IVR), ticketing system, and call queuing. In this article, we cover Wix Answers reviews and pricing. Ready to get started? Get a free trial.
Wix Answers Pricing
Wix Answers pricing starts at $30 per month for a plan that includes all available products: Knowledge Base, Ticketing System, Call Center, and Live Chat. Discounts are available for users who opt for an annual plan.
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Popular Help Desk Software 2019
Help Desk Software
Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
Summary of Positive Wix Answers Reviews
As of the date that this article was written (October 15, 2019), there are few up-to-date positive Wix Answers reviews available online. However, some users like that the software is easy to learn and use.
Summary of Negative Wix Answers Reviews
There are not many up-to-date negative Wix Answers reviews online as of this writing. However, some users feel that during the sales process, pricing details are made to be confusing.
Fit Small Business’ Top Help Desk Software Picks
6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. In this guide, we looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability.
Wix Answers Features
Check out the list below of some of Wix Answers’ features:
- Ticketing system
- Multichannel and multilanguage support
- Smart suggestions
- Link article to ticket
- Call queuing
- And more
Wix Answers FAQs
Can agents make multiple calls at the same time?
Wix Answers enables agents to make and take as many calls as they need to simultaneously and from multiple numbers. Agents are also able to accept multiple call types as necessary.
From which channels can tickets come from?
Wix Answers enables its users to gather tickets via phone, email, through its Facebook account, website help widget, and more.
Here is a list of some of Wix Answers’ popular integrations: