Workday Pros and Cons
Consolidated system for HR management
More expensive compared to its competitors
Robust functionalities that streamline HR workflows
Steep learning curve
Suitable for global large-scale businesses across various industries
Limited customer support
Who Workday Is Best For
Businesses in the financial industry: Workday is a single system for finance, HR, planning, and analytics, which helps you gain real-time strategic insights and minimize business risks. It also enables you to stay on top of regulatory standards and quickly adapt to market demands.
Retail businesses: The platform lets managers access worker and financial performance information at any location and on any device—allowing them to make decisions faster. With its robust people management, business accounting, and planning tools, businesses also gain operational efficiencies to free up time for enhanced customer service.
Workday’s costs are based on the number of modules and users on the platform, so you have to request pricing. HR providers similar to Workday have monthly fees that range from $0 to $950 per month, depending on the features included.
Businesses (with less than 100 employees) that want integrated and simple-to-use HR, benefits, and payroll tools
Small to midsize businesses looking for a single platform to manage HR, employee attendance, benefits, and payroll
Businesses that need user-friendly employee scheduling and time tracking solutions
Companies that want a dedicated HR manager to help craft HR policy and maintain compliance
Businesses that require customizable payroll tools and reports
Workday’s solutions are designed to help businesses execute human resources and workforce management tasks. Here are some of the platform’s most important features:
Human Capital Management: Workday’s Human Capital Management (HCM) suite provides solutions for human resource management, global compliance, workforce planning, recruiting, talent management, audit, and learning. It also integrates compensation and benefits, payroll management, time and absence, and expense monitoring tools into a single platform.
Business planning: Its Adaptive Insights Business Planning Cloud equips businesses for planning, execution, and analysis across the enterprise. Its in-memory engine, called Elastic Hypercube Technology, enables businesses to model as many scenarios without sacrificing performance.
Financial planning and management: Business accounting, consolidation, procurement, projects, reporting, and analytics are combined into one financial management system.
People Analytics: This function identifies key metrics and their causative factors to help you quickly understand and act on critical trends in the workforce.
Most Helpful Workday Reviews
Most Workday reviews available online are positive, with a majority of users saying that it is a secure and solid system to streamline their company’s human resources and workforce management systems. On the other hand, some reviewers noted that its platform isn’t easily customizable and has a bit of a learning curve.
A platform with robust HR functionalities
“Workday is a great software for recording employee work hours, hosting trainings, conducting open enrollments for health insurance, requesting time-off, updating personal information, and more. It also has the capability to provide multiple functions (such as HR and accounting) for the user, wherein typically you would have to log in to multiple platforms to achieve.”
Workday is not easily customizable
“Software is not easily customizable. There are several things that have to be in place, including steps of the hiring process. Depending on what types of positions you are hiring for, not every step in the hiring process will be used.”
—Leah Waud, SHRM-CP
Workday Frequently Asked Questions (FAQs)
What types of customer support does Workday provide?
Workday offers customer support through email, phone, and live chat. For companies that need help logging in to their accounts, updating information, or accessing documents, communications should be done with its HR or IT department. Due to its security policy, Workday is unable to provide direct assistance with account requests.
How does Workday provide education and training to its users?
Workday provides users with education and training in several ways such as virtual and in-classroom sessions, and downloadable kits.
Who typically benefits from Workday’s services?
The following are known to benefit from Workday: communications, energy and resources, financial services, government, healthcare, higher education, hospitality, insurance, K-12, life sciences, manufacturing, media and entertainment, nonprofit, professional and business services, retail, and technology.
Our Top HR Software Picks
If you aren’t sure if Workday is right for you, then this article on the best HR software for small businesses examines our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like payroll, leave management, onboarding and employee self-service, and applicant tracking.