Zoom is a video conferencing software that helps users hold online meetings, training sessions, and webinars. It integrates virtual conference rooms, enterprise phone systems, and business group messaging into a single platform. Its features include collaboration tools and meeting recordings. It costs $0-$19.99/host/month and is best for online teams and training.
Zoom Pros and Cons
Easy to use
Free version has very limited video conference call minutes
No toll-free numbers for US and UK
Who Zoom is Best For
- Online teams: Its simple user interface allows both members and non-members to participate in online meetings and sessions.
- Online training: Its online sessions can accommodate up to 1,000 participants with video, audio, and screen sharing.
Zoom offers a free basic plan and three paid plans: Zoom Pro ($14.99/host/month), Zoom Business ($19.99/host/month), and Zoom Enterprise ($19.99/host/month). The main differences between the Zoom pricing plans include the number of participants, meeting duration, and cloud recording. It offers additional solutions for a monthly fee starting at $10.
Minimum Number of Hosts
Want a phone system package with built-in video conferencing? Check out RingCentral.
Zoom also offers a cloud phone solution, which starts at $10/user/month. This requires at least one paid Pro host. In addition, it offers software-based conference room solutions, which cost $49/month.
Users can sign-up for free to Zoom’s Basic plan which allows hosting for up to 100 participants. It offers unlimited 1:1 meetings and group meetings for up to 40 minutes per session. It features video conferencing, web conferencing, and group collaboration tools, such as breakout rooms, group messaging, screen sharing, and whiteboarding.
Zoom Pro includes all the features in Zoom Basic. Its meeting duration is limited to 24 hours. Users can add more than 100 participants for an additional fee of $64.99 to $104.99/host/month. It also offers user management and admin feature controls and reporting, as well as cloud recording and Skype for Business interoperability.
Zoom Business is best for small and medium businesses and comes with a minimum of 10 hosts. It includes all the features of Zoom Pro. Users can add more than 300 participants for an additional fee of $69.99 to $109.99/host/month. It comes with dedicated phone support, admin dashboard, company branding, and custom emails.
Zoom Enterprise is made for large enterprises. It comes with all the features of Zoom Business and includes sessions for up to 500 participants. Users can add more participants for an additional fee of $69.99 to $109.99/host/month. Zoom Enterprise users enjoy unlimited cloud storage, a dedicated customer success manager, and executive business reviews.
Video Conferencing Software
Businesses that want a complete phone system package with built-in video conferencing
Businesses that want the best combination of features like reporting and cloud storage
Companies that already use GoTo products like GoToConference or GoToWebinar
Organizations that want free integration with Salesforce, G Suite, Slack, and other business applications
Business owners that need a video conferencing solution that supports international callers
Companies that want to host free meetings for up to 1,000 participants
Which Video Conferencing Software is Right for You?
Zoom is built for modern online teams and comes with the following key features: high definition (HD) video and audio, end-to-end encryption for meetings, built-in collaboration tools, session recording and transcripts, calendar integration, and team chat. It can be accessed using desktop and mobile devices, including iPhone and Android phones.
Zoom Chat makes collaboration easier by integrating business messaging within the same video conferencing platform. This makes a seamless transition from chat to meetings. Hosts and participants can instantly share content that stays synced and searchable. They can also send files to each other within the Zoom platform.
Zoom offers high-quality VoIP and toll-based dial-in options for more than 55 countries at no extra charge. It also offers toll-free call-in options for more than 100 countries, with options for dedicated dial-in and call-out.
All Zoom users get access to a host of collaboration tools, including screen sharing, breakout rooms, group messaging, co-annotation, keyboard/mouse control, and whiteboarding. This makes Zoom meetings more interactive.
Most Helpful Zoom Reviews
Those who gave Zoom reviews online reported that it is a reliable option for video conferencing and communications. They liked that it can accommodate simple one-on-one calls, but can be scaled to accommodate 1,000 participants in online sessions. Some, however, disliked that calls made using its free version is limited, and that invites expire after 90 days.
Stable connections and clear images
“I work with a team that is distributed over the United States and even globally. The connection with Zoom is always clear and the images are crisp and audio is stable. Zoom does everything right, that as a user, you intend it to do.”
— Zach Paulson
Limited features available in the free version
“Its free version has many limitations both in the use of meeting time and in the number of people that can be integrated into meetings. This is a factor that can affect people when they want to acquire the software.”
— Jesse Brewer
Zoom Frequently Asked Questions (FAQs)
What is a host and what is a participant?
A host is a Zoom user who initiates the meeting or video conference. A participant, meanwhile, is an invitee in a meeting scheduled by the host. Participants can join a meeting from their phone, desktop, mobile, or tablet devices. They don’t need a Zoom account to join a meeting.
Can Zoom be used on multiple devices?
No. Users can only sign-in to a Zoom account on one computer, one tablet, or one phone at a time. Once the user signs-in to another device, they will be logged out automatically on all other devices.
What payment methods does Zoom accept?
Zoom accepts credit cards and PayPal payments. It also accepts checks, wire transfers, or Automated Clearing House (ACH).
Our Top Video Conferencing Picks
If you aren’t sure if Zoom is right for you, this article on the Best Web Conferencing Software is a review of our top six choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and customer support.